Marina Dockhand

TriNet Group; Town of Florida (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

The Dockhand at PORT 32/Acme Marinas will support the marina team by delivering excellent service to members and guests on the east coast. This role covers daily dock operations and assisting boaters, ensuring a safe, clean, and well‑organized harbor.

Ideal candidates have customer service experience and are comfortable around water. You should be able to lift up to 30 pounds and be willing to work weekends, holidays, and overtime as needed to keep our marina running smoothly.

Qualifications

• Previous customer service experience preferred.
• Ability to swim and work safely around water.
• Lift up to 30 pounds and perform physical tasks.

Responsibilities

• Provide the best experience to PORT 32/Acme Marinas members.
• Greet customers in a kind, courteous and professional manner.
• Orient members and guests to marina facilities and respond to questions.
• Assist boaters with general boating needs.
• Wash, clean, and maintain vessels to keep them presentable and safe.
• Maintain cleanliness of docks, vessels, and marina equipment.
• Clean and maintain restrooms, docks, walkways, grounds, and other areas.
• Ensure docks and equipment are operational at all times.
• Comply with OSHA and environmental regulations and site rules.
• Perform other duties as assigned by the Manager.

Skills

Customer service

Overtime

Weekends/holidays

Communication

Teamwork

Professionalism

Humility

Job description

Headquartered in Charleston, SC, PORT 32/Acme Marinas owns and operates profile marinas across throughout the east coast. PORT 32/Acme Marinas is dedicated to elevating the boating experience and has spent over a decade in some of the country’s most popular waterfront destinations taking marinas to a higher level. At PORT 32/Acme Marinas we believe that a marina is more than a place to store your boat. Its the launch point for your next great adventure, your most relaxing escape, or your newest sporting discovery. We are focused on excellence and positioned for high growth as a company. We seek intellectually honest, highly motivated, and dynamic individuals who bring diverse experiences and perspectives to their work.

About the Role

The Dockhand supports the marina team by delivering excellent service to marina members and guests. This role involves a wide range of responsibilities, including daily dock operations andassistingboaters as needed. The Dockhand helpsmaintaina safe, clean, and well-organized harbor and marina facility while consistently providing high-quality customer service and enhancing the overall member experience.

RESPONSIBILITIES:

• Provide P32 members with the best experience possible
• Greet all customers in a manner that reflects a kind, courteous, and professional character
• Assistin orienting members and guests to the marina, facilities, and respond to commonly asked questions
• Support customers with general boating needs
• Wash, clean, andmaintainvessels to ensure they are presentable, safe, and ready for use
• Maintain the cleanliness and readiness of vessels, docks, and marina equipment
• Clean andmaintainrestrooms, docks, walkways, grounds, and other areas asdesignatedby management
• Ensure docks and equipmentare operational at all times
• Comply withOSHA regulations, environmental regulations, and adhere to all site rules and expectations
• Perform other duties as assigned by the Manager

Technical and Physical Requirements:

• Ability to work safely around thewater
• Must be able toswim
• Ability to lift 30pounds
• Previouscustomer service experiencepreferred

Minimum Soft Skills Qualifications:

• Eagerness to engage in a growing, fast paced, and industry-leadingcompany
• Consistently treats others with dignity andrespect
• Genuinely serves others with humility and a positiveattitude
• Always communicates effectively and courteously with fellow teammates andmembers
• Continuously follows policies and procedures while seeking out new and better ways of accomplishingduties
• Gladly provides responsive, andhigh levelof service to our teammates andmembers
• Availability to work overtime whenrequired
• Ability to work weekends and holidays

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.