Harbor Guest Experience & Operations Associate

TriNet Group; Town of Florida (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

The Dockhand at PORT 32/Acme Marinas will support the marina team by delivering excellent service to members and guests on the east coast. This role covers daily dock operations and assisting boaters, ensuring a safe, clean, and well‑organized harbor.

Ideal candidates have customer service experience and are comfortable around water. You should be able to lift up to 30 pounds and be willing to work weekends, holidays, and overtime as needed to keep our marina running smoothly.

Qualifications

• Previous customer service experience preferred.
• Ability to swim and work safely around water.
• Lift up to 30 pounds and perform physical tasks.

Responsibilities

• Provide the best experience to PORT 32/Acme Marinas members.
• Greet customers in a kind, courteous and professional manner.
• Orient members and guests to marina facilities and respond to questions.
• Assist boaters with general boating needs.
• Wash, clean, and maintain vessels to keep them presentable and safe.
• Maintain cleanliness of docks, vessels, and marina equipment.
• Clean and maintain restrooms, docks, walkways, grounds, and other areas.
• Ensure docks and equipment are operational at all times.
• Comply with OSHA and environmental regulations and site rules.
• Perform other duties as assigned by the Manager.

Skills

Customer service

Overtime

Weekends/holidays

Communication

Teamwork

Professionalism

Humility

Job description

The Dockhand at PORT 32/Acme Marinas will support the marina team by delivering excellent service to members and guests on the east coast. This role covers daily dock operations and assisting boaters, ensuring a safe, clean, and well‑organized harbor.

Ideal candidates have customer service experience and are comfortable around water. You should be able to lift up to 30 pounds and be willing to work weekends, holidays, and overtime as needed to keep our marina running smoothly.