Marina Dockage & Storage Coordinator

King's Cove Marina; Hastings (MN); On-site; USD 40,000 - 54,000; Full time

Job summary

Kings Cove Marina in Hastings, MN is seeking an organized Marina Dockage Coordinator to coordinate wet-slip, dry storage, PWC, and winter-storage operations. You will manage space assignments, agreements, records, billing coordination, and insurance documents, acting as a central point among Dockage, Sales, Gas Dock, Service, Accounting, Maintenance, and Marina management.

The role requires excellent organization, accuracy, communication, and professional judgment, with a strong focus on

Qualifications

• Previous customer-service and administrative experience.
• Experience working directly with customers or the public.
• Strong organization, accuracy, and follow-through.
• Ability to manage multiple priorities and seasonal deadlines.
• Professional written and verbal communication skills.
• Ability to handle complaints and difficult customer situations.
• General knowledge of office administration, billing, or bookkeeping.
• Sound judgment and the ability to recognize matters requiring management involvement.
• Ability to work independently while coordinating effectively with several departments.
• Sufficient computer skills to learn Marina-management, customer-management, billing, document-management, spreadsheet, email, access-control, and POS systems.
• Experience in marina, boating, hospitality, property-management, dealership, or sales-support is preferred but not required.

Responsibilities

• Coordinate wet-slip, dry-storage, PWC, and winter-storage assignments.
• Assist customers in identifying spaces based on vessel dimensions and Marina policies.
• Maintain records of available, occupied, reserved, and assigned spaces.
• Coordinate renewals, new-customer assignments, transfers, cancellations, boat changes, ownership changes, and other customer updates.
• Maintain waiting lists and prospective-customer information when applicable.
• Refer nonstandard arrangements and significant exceptions to the Operations Manager.
• Prepare, distribute, review, and maintain dockage and storage agreements and related documents.
• Confirm that agreements contain complete customer, vessel, insurance, signature, and payment information.
• Create and maintain accurate customer, vessel, dockage, storage, billing, and contact records.
• Process or coordinate invoices, payments, deposits, account questions, and billing corrections.
• Maintain approved rates and billing codes in DockMaster or other designated systems.
• Coordinate delinquent accounts, unusual payment arrangements, and significant account discrepancies with Accounting and management.
• Protect confidential customer and financial information.
• Monitor vessel insurance information and obtain updated documentation when required.
• Follow up with customers regarding missing agreements, expired insurance, unpaid balances, or other incomplete requirements.
• Maintain working knowledge of Marina Rules and Regulations.
• Document and coordinate customer compliance matters.
• Refer repeated violations, policy exceptions, significant disputes, or liability concerns to the Operations Manager.
• Serve as a primary contact for current and prospective dockage and storage customers.
• Respond to questions regarding space availability, agreements, billing, Marina services, policies, and facilities.
• Handle complaints professionally and coordinate resolution with the appropriate department.
• Follow through on customer matters until they are resolved or transferred to the responsible person.
• Observe docks and customer-use areas for unsafe conditions, damage, maintenance concerns, or rule violations.
• Report safety concerns promptly and coordinate authorized repairs with Maintenance, Service, contractors, and management.
• Issue and maintain customer access cards or other Marina credentials.
• Assist Sales with dockage and storage arrangements for boat purchasers.
• Coordinate customer, vessel, insurance, billing, and space-assignment changes resulting from boat sales, trades, or ownership changes.
• Help coordinate launch, haul-out, commissioning, delivery, and storage requirements associated with boat sales.
• Assist with Gas Dock customer service and operational coordination.
• Coordinate Gas Dock matters involving customer accounts, transactions, supplies, equipment, maintenance, and facilities.
• Promptly report fuel-dock safety concerns, spills, equipment failures, and customer incidents.
• Provide reasonable office, receptionist, and Marine Store support as operating needs require.
• Assist with Marina communications, customer programs, promotional activities, and special events.
• Maintain working knowledge of Marina emergency procedures.
• Communicate safety hazards and emergencies promptly and assist within the employee's training and assigned authority.
• Perform other related duties reasonably assigned by the Operations Manager or President.

Skills

Customer service

Administrative experience

Organization

Communication skills

Problem solving

Multitasking

Independent work

Computer skills

Customer management

Billing software

Tools

Marina management software

Billing software

Document management systems

Spreadsheet software

Email systems

Access-control systems

Point-of-sale systems

Customer management systems

Job description

Kings Cove Marina in Hastings, MN is seeking an organized Marina Dockage Coordinator to coordinate wet-slip, dry storage, PWC, and winter-storage operations. You will manage space assignments, agreements, records, billing coordination, and insurance documents, acting as a central point among Dockage, Sales, Gas Dock, Service, Accounting, Maintenance, and Marina management.

The role requires excellent organization, accuracy, communication, and professional judgment, with a strong focus on