Fair Hearing Field Supervisor - Flexible Hours & Operations Lead

NYC Department of Social Services; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

NYC Department of Social Services is seeking an Associate Benefits Opportunity Specialist III to function as a Fair Hearing Field Supervisor. You will coordinate units, oversee staff, and ensure efficient operations within Fair Hearing & Conference, Pre-NOI, and FHNIQA.

You will provide supervision, training, and analytical support to improve productivity and ensure adherence to agency guidelines, with hours 9am–5pm and potential flexibility.

Qualifications

• Excellent communication and writing skills.
• Knowledge of Agency operations and NYS social service policy/procedures.
• Strong analytical, problem-solving, and time management skills.

Responsibilities

• Coordinate the work of units and supervisors within Fair Hearing & Conference, Pre-NOI, and FHNIQA; prepare reports and improve productivity.
• Lead staff meetings, guide discussions, and communicate goals and policy changes to staff.
• Provide supervision and guidance to subordinates, monitor activities, and ensure compliance with agency guidelines.

Skills

Communication

Writing skills

Policy knowledge

Analytical thinking

Time management

MS Word/Excel

Education

HS Diploma

Bachelor’s degree

College credit substitution

Job description

NYC Department of Social Services is seeking an Associate Benefits Opportunity Specialist III to function as a Fair Hearing Field Supervisor. You will coordinate units, oversee staff, and ensure efficient operations within Fair Hearing & Conference, Pre-NOI, and FHNIQA.

You will provide supervision, training, and analytical support to improve productivity and ensure adherence to agency guidelines, with hours 9am–5pm and potential flexibility.