Manufacturing Software Support Specialist - Remote

Visa Hunt; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Snic Solutions seeks a Manufacturing Software Support Specialist to join our Customer Success team. You will assist clients with deployment, operation, and troubleshooting of our software solutions.

The ideal candidate has 2–5 years of experience with manufacturing software (Opcenter, MES, APS, QMS), strong SQL skills, and the ability to train end users while collaborating with product teams. This role emphasizes continuous improvement, compliance, and providing excellent customer service while

Qualifications

• Bachelor's degree in Engineering, CS, IS, or related field.
• 2–5 years supporting manufacturing software (Opcenter, MES, APS, QMS).
• ERP/PLM/MRP experience is a plus.
• SQL proficiency and database experience.

Responsibilities

• Provide first-line technical support for Opcenter APS, MES, QMS, and related tools.
• Coordinate deployment, configuration, testing, and validation activities.
• Deliver end-user training and create troubleshooting guides.
• Identify software improvement opportunities from customer feedback.
• Ensure compliance with industry standards and Snic's policies.

Skills

SQL

Analytical thinking

Communication skills

English proficiency

Education

Bachelor's degree in Engineering/CS/IS or related field

Tools

Opcenter APS

MES

QMS

ERP

PLM

Job description

Position: Manufacturing Software Support Specialist
Multiple Locations: Thailand | Vietnam | Malaysia | Brazil | US | Canada | Mexico

Department: Customer Success

About Snic Solutions

At Snic Solutions, we empower manufacturers in their digital transformation journey through scalable, smart manufacturing software solutions. With deep expertise in manufacturing operations, supply chain planning systems, and a focus on Opcenter APS, MES, QMS, and manufacturing analytics, we ensure seamless software integration, data management, and optimization of manufacturing processes. Our commitment to customer success is anchored in our

core values:

• Customer Obsession: Putting customer success at the heart of all we do.
• Innovation: Delivering cutting-edge solutions to drive value.
• Integrity: Acting with honesty, accountability, and respect.
• Collaboration: Thriving together by fostering teamwork and inclusivity.
• Excellence: Striving for exceptional quality and continuous improvement.

Role Overview

We are seeking a Manufacturing Software Support Specialist to join our Customer Success team. This role is vital in ensuring smooth deployment, operation, and troubleshooting of our manufacturing software solutions. The ideal candidate will provide technical support to clients, deliver user training, and work closely with cross-functional teams to drive operational excellence.

Key Responsibilities

1. Customer Support & Issue Resolution

• Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools.
• Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations.
• Collaborate with development and product teams to address complex technical challenges.

2. Deployment & Configuration

• Assist in the implementation and configuration of software solutions to meet specific client requirements.
• Conduct system testing, debugging, and validation during deployment phases.

3. Training & Documentation

• Deliver end-user training on manufacturing software applications.
• Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs.

4. Continuous Improvement

• Gather customer feedback to identify software improvement opportunities.
• Contribute to enhancing the support process, tools, and methodologies.

5. Compliance & Best Practices

• Ensure adherence to industry and client-specific compliance standards.
• Follow company policies and uphold Snic's core values in all interactions.

Qualifications & Skills

Educational Background:

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field

Experience:

• 2-5 years of experience in supporting manufacturing software solutions (Opcenter, MES, APS, QMS, or similar).
• Hands-on experience with ERP, PLM, MRP, or other manufacturing software is a plus.

Technical Skills:

• Proficiency in SQL, databases, and system configuration.
• Familiarity with manufacturing processes and workflows.
• Basic programming/scripting knowledge is an advantage.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• English Language Proficiency - Business or Native Proficiency
• Ability to manage multiple priorities in a fast-paced environment.

Other:

• Willingness to travel for on-site client support if required.

Why Join Snic Solutions?

• Be part of a team shaping the future of manufacturing through innovation and technology.
• Work with industry leaders and cutting-edge technologies.
• Opportunities for continuous learning, growth, and career advancement.
• A collaborative and inclusive work environment aligned with our core values.

We look forward to welcoming driven professionals to our team to help us drive impactful change in the manufacturing sector.