Manufacturing Software Success Specialist

TEKsystems; Elgin (IL); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Elgin, IL seeks a Technical Customer Success Specialist to act as the primary technical contact for manufacturing software and equipment customers. You will provide on-site and remote support, deliver training, and coordinate with sales, engineering, and service teams to ensure customer success.

The role emphasizes solving challenges, improving efficiency, and presenting clear technical guidance to diverse audiences.

Qualifications

• Minimum 2 years of experience working for a manufacturing equipment company.
• Strong customer service and relationship-building skills.
• Experience delivering customer training, technical presentations, or product demonstrations.
• Ability to explain technical concepts to users with varying levels of experience.
• Understanding of mechanical blueprints and manufacturing processes.
• Experience with SolidWorks or similar CAD/manufacturing software.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent verbal, written, and presentation skills.

Responsibilities

• Serve as the primary technical resource for customers, providing exceptional support and guidance.
• Deliver phone, virtual, and on-site technical support for software-related issues.
• Build strong customer relationships through proactive communication and problem resolution.
• Conduct software training classes at company facilities and customer locations.
• Develop and present training materials tailored to varying experience levels.
• Guide customers through software functionality, workflows, and best practices.
• Perform live software demonstrations for prospective and existing customers.
• Support sales teams during customer visits, trade shows, and technical presentations.
• Conduct time studies and application evaluations to support customer recommendations.
• Collaborate with sales, engineering, service, and software teams to meet customer needs.
• Troubleshoot software issues and coordinate solutions across internal teams.
• Maintain accurate customer documentation and support records.
• Present technical concepts clearly and effectively to small and mid-sized groups.

Skills

Customer service

Relationship building

Technical presentations

Training delivery

Manufacturing processes

SolidWorks

MS Office suite

Tools

SolidWorks

CAD software

Job description

TEKsystems in Elgin, IL seeks a Technical Customer Success Specialist to act as the primary technical contact for manufacturing software and equipment customers. You will provide on-site and remote support, deliver training, and coordinate with sales, engineering, and service teams to ensure customer success.

The role emphasizes solving challenges, improving efficiency, and presenting clear technical guidance to diverse audiences.