Manufacturing Order Coordination Specialist

Davlyn Group; Seven Stars (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Davlyn Group in Spring City, PA, is seeking a Customer Service Representative to serve as the primary liaison between customers and internal teams, including Sales, Production, Planning, Quality and Shipping. You will manage orders, verify pricing and specifications, and keep customers informed throughout the order lifecycle in a fast-paced manufacturing environment.

This on-site role requires strong communication, organization, and problem-solving skills with 2–5 years of related experience.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred.
• 2–5 years in customer service or order management in manufacturing.
• Proficiency with Microsoft Office/MS365 and ERP systems.

Responsibilities

• Serve as primary contact for assigned customers, providing timely professional responses to inquiries and requests.
• Process and maintain customer orders, ensuring accuracy of pricing, quantities, specifications, delivery requirements and other order details.
• Monitor customer orders from receipt through production and shipment to ensure timely fulfillment.
• Coordinate with Production, Planning, Shipping, Sales and other departments to communicate customer requirements and resolve issues.
• Provide customers with order status updates, anticipated deliver dates, and other relevant information.
• Identify potential delays or issues that may impact customer commitments and proactively communicate concerns to the appropriate parties.
• Address customer questions, concerns, and complaints and work collaboratively to develop appropriate resolutions.
• Maintain accurate and up-to-date customer and order information within the Company’s ERP.
• Review customer purchase orders and specifications for completeness and accuracy and communicate discrepancies as needed.
• Assist with coordinating product sample, testing requirements, specifications, and other customer requests.
• Communicate customer specifications and special requirements to internal teams to ensure products are manufactured and shipping according to expectations.
• Work closely with Sales to support customer relationships and ensure a seamless customer experience.
• Assist with resolving any invoicing, shipping, quality, and product-related issues in coordination with the appropriate internal departments.
• Maintain organized records of customer communications, orders, changes, and other relevant documentation.
• Monitor open orders and follow up on outstanding items to ensure timely completion.
• Assist with identifying recurring customer issues and opportunities to improve processes and customer satisfaction.
• General administrative and customer service duties.

Skills

Communication skills

Organizational skills

Prioritization

Problem solving

Relationship building

Education

High school diploma

Associates degree

Tools

Microsoft Office/MS365

ERP/Order Management System

Job description

Davlyn Group in Spring City, PA, is seeking a Customer Service Representative to serve as the primary liaison between customers and internal teams, including Sales, Production, Planning, Quality and Shipping. You will manage orders, verify pricing and specifications, and keep customers informed throughout the order lifecycle in a fast-paced manufacturing environment.

This on-site role requires strong communication, organization, and problem-solving skills with 2–5 years of related experience.