Manufacturing IT Support Technician - Boost Uptime

Speedrun Talent Network; Louisiana; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Time Off

Parental Leave

Competitive Salary

401(k) match

Stock Options

Life and Disability Insurance

Pet Insurance

Free lunch

Job summary

Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment, ensuring that Zebra printers, barcode scanners, production-workstations, and manufacturing applications operate reliably. You will partner with IT, operations, and manufacturing teams to minimize downtime and drive uptime improvements.

The role requires 3+ years of IT experience in manufacturing settings, strong troubleshooting, and excellent

Qualifications

• Associate or bachelor’s degree in computer science, or related field (or equivalent experience).
• 3+ years of IT experience supporting manufacturing technology, or a similar role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.

Responsibilities

• Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.
• Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
• Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.
• Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).
• Coordinate IT support with the broader IT team.
• Maintain knowledge base articles and support documentation for supported systems and processes.

Skills

IT support

Manufacturing tech

Communication

Troubleshooting

Education

Associate or Bachelor's degree in CS or related field

Tools

Zebra printers

Barcode scanners

SQL

Python

Job description

Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment, ensuring that Zebra printers, barcode scanners, production-workstations, and manufacturing applications operate reliably. You will partner with IT, operations, and manufacturing teams to minimize downtime and drive uptime improvements.

The role requires 3+ years of IT experience in manufacturing settings, strong troubleshooting, and excellent