Manufacturing IT Support Technician

Saronic Technologies Inc.

Austin (TX)

On-site

USD 60,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Time Off

Parental Leave

Competitive Salary

401(k) plan

Stock Options

Life and Disability Insurance

Pet Insurance

Free lunch

Unlimited drinks and snacks

Job summary

Saronic Technologies is seeking an IT Support Specialist to maintain manufacturing systems and OT on-site in Austin. You will provide frontline and escalated support for Zebra printers, barcode scanners, shop-floor workstations, network connectivity, and connected IoT devices.

The role requires 3+ years in manufacturing IT, strong troubleshooting, and the ability to explain issues clearly to non-technical users.

Qualifications

Associate or bachelor’s degree in computer science, or related field (or equivalent experience).
3+ years of IT experience supporting manufacturing technology or similar role.
Proficiency troubleshooting hardware, software, and networking issues.
Excellent communication and customer service, able to explain tech to non-technical users.
Strong problem-solving mindset with attention to detail.

Responsibilities

Provide frontline and escalated support for manufacturing systems and OT, including Zebra printers and IoT devices.
Troubleshoot hardware, software, and network issues impacting production with urgency.
Act as primary responder for manufacturing system incidents and coordinate cross-functional resolution.
Support data tasks and production workflows (basic SQL, Splunk; Python a plus).
Coordinate IT support with broader IT team and maintain knowledge base docs.
Maintain knowledge base articles and support documentation.