Manufacturing IT Specialist

Zodiac Solutions, Inc; Stevens Point (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Zodiac Solutions, Inc. seeks an experienced End User Computing (EUC) Engineer to provide onsite IT support for a manufacturing facility in Stevens Point, Wisconsin. You will manage Windows desktops, Microsoft 365, Active Directory/Azure AD, and troubleshoot network issues, coordinating with local and global IT teams to ensure reliable operations.

Strong customer service and documented SOPs are essential. Ideal candidates have 5+ years in EUC or desktop support, CCNA preferred, and hands-on

Qualifications

• Minimum 5 years in EUC, desktop support, or related IT roles.
• Strong Windows 10/11 administration and Microsoft 365 control.
• Active Directory and Azure AD experience with user administration.
• Printer/scanner/peripheral support and hardware troubleshooting.
• Experience with ServiceNow or similar ITSM tools.

Responsibilities

• Provide Level 2/3 onsite support for desktops, laptops, printers, and devices.
• Install, configure, and maintain Windows desktop/laptop environments.
• Administer Microsoft 365, AD, Azure AD, and Exchange Online.
• Diagnose hardware/software/connectivity issues and perform network troubleshooting.
• Support Cisco network infrastructure and coordinate with networking teams.
• Manage IT assets, deployments, upgrades, and hardware replacements.
• Support shop-floor IT and manufacturing floor systems and printers.
• Use ServiceNow for incidents, requests, and changes; maintain SOPs.

Skills

Windows 10/11 administration

Microsoft 365 administration

Active Directory / Azure AD

IT support / Desktop Support

Customer service

Communication skills

PowerShell scripting

Documentation

Incident management / on-call

Education

Bachelor's degree in Computer Science or IT

CCNA certification

Microsoft certifications

Tools

ServiceNow

Intune

Windows Autopilot

SCCM/MECM

Cisco Meraki

Cisco Catalyst

Job description

Job Title End User Computing (EUC) Engineer/Manufacturing IT Specialist

Employment Type: Full-Time

Position Overview

We are looking for an experienced End User Computing (EUC) Engineer to provide onsite IT support for a manufacturing facility in Stevens Point, Wisconsin.

The role focuses on delivering end-user support, desktop and laptop management, network troubleshooting, manufacturing plant IT support, and coordination with local and global IT teams to ensure reliable business operations.

Key Responsibilities

• Provide Level 2 and Level 3 onsite technical support for desktops, laptops, printers, scanners, and peripheral devices.
• Install, configure, maintain, and troubleshoot Windows desktop and laptop environments.
• Support and administer Microsoft 365, Active Directory, Azure Active Directory, and Exchange Online.
• Diagnose and resolve hardware, software, and connectivity issues.
• Perform network troubleshooting involving switches, VLANs, DNS, DHCP, Wi-Fi, and related technologies.
• Support Cisco network infrastructure and collaborate with networking teams for issue resolution.
• Manage IT assets, device deployments, upgrades, and hardware replacements.
• Support manufacturing floor systems, barcode scanners, barcode printers, and label printers.
• Utilize ServiceNow for incident, request, and change management activities.
• Conduct root cause analysis and ensure timely resolution of technical incidents.
• Coordinate with vendors and infrastructure teams during outages, upgrades, and maintenance windows.
• Participate in on-call support rotations and emergency response activities as required.
• Maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles.

Required Skills & Experience

• Minimum 5 years of experience in End User Computing, Desktop Support, or related IT support roles.
• Strong expertise in Windows 10 and Windows 11 administration.
• Experience with Microsoft 365 administration.
• Hands-on knowledge of Active Directory and Azure Active Directory.
• Experience troubleshooting Dell and HP desktops and laptops.
• Printer, scanner, and peripheral device support experience.
• Experience working with ServiceNow or comparable IT Service Management (ITSM) tools.
• Excellent customer service, communication, and interpersonal skills.

Mandatory Networking Skills

• CCNA certification preferred, or equivalent Cisco networking experience.
• Solid understanding of:
• Cisco switches
• VLANs
• TCP/IP
• DNS
• DHCP
• VPN technologies
• Wireless networking
• Network troubleshooting and diagnostics

Preferred Qualifications

• Experience supporting manufacturing or industrial environments.
• Hands-on experience with Cisco Meraki and Cisco Catalyst platforms.
• Experience with Microsoft Intune and Windows Autopilot.
• Knowledge of SCCM/MECM for endpoint management.
• PowerShell scripting experience.
• Understanding of cybersecurity best practices and standards.
• Experience supporting shop-floor IT infrastructure.

Education & Certifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• CCNA certification preferred.
• Microsoft certifications are considered an advantage.
• Strong analytical and troubleshooting abilities.
• Ability to work independently with minimal supervision.
• Excellent communication and stakeholder management skills.
• Ability to prioritize and manage multiple incidents in a fast-paced manufacturing environment.
• Strong documentation and knowledge transfer capabilities.

Ideal Candidate Profile

The ideal candidate is an experienced EUC Engineer with strong Windows administration, Microsoft 365, Active Directory, and networking expertise. Experience in manufacturing environments, Cisco networking, endpoint management tools (Intune/SCCM), and hands-on troubleshooting of end-user devices will be highly valued. The candidate should possess excellent customer service skills and the ability to work effectively in a dynamic production environment.