Desktop Support Engineer/ EUC Engineer

PDSSOFT INC.; Stevens Point (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

PDSSOFT INC. in Stevens Point, Wisconsin, is seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the manufacturing facility.

The role covers end-user support, desktop and laptop management, network troubleshooting, and plant IT infrastructure, with coordination with regional and global IT teams to ensure high availability of business‑critical systems.

Qualifications

• 5+ years of End User Computing / Desktop Support experience.
• Strong knowledge of Windows 10/11 administration.
• Microsoft 365 Administration.
• Active Directory and Azure AD.
• Hardware troubleshooting for Dell/HP laptops & desktops.
• Printer and peripheral support.
• Experience with ServiceNow or similar ITSM tools.
• Excellent communication and collaboration skills.

Responsibilities

• Provide onsite EUC support for Stevens Point facility.
• Manage desktop and laptop hardware and software.
• Troubleshoot network issues and plant IT infrastructure.
• Coordinate with regional and global IT teams to ensure high availability.
• Support shop-floor IT infrastructure as needed.

Skills

End User Computing

Desktop Support

Windows Admin

Microsoft 365

Active Directory

Azure AD

Hardware Troubleshooting

Printer Support

Communication Skills

ITSM Experience

Education

Bachelor's degree in CS/IT

CONA certification

Microsoft Certifications

Tools

ServiceNow

SCCM/MECM

PowerShell

Job description

Position: End User Computing (EUC) Engineer Location: Stevens Point, Wisconsin (Onsite)

Employment Type: Full-Time

Position Summary

We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is respo end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global If teams to high availability of business-critical systems.

Required Skills

5+ years of End User Computing / Desktop Support experience.

Strong knowledge of Windows 10/11 administration.

Microsoft 365 Administration.

Active Directory and Azure AD.

Hardware troubleshooting (Dell/HP laptops & desktops).

Printer and peripheral support.

Experience with ServiceNow or similar ITSM tools.

and communication skills.

Network Skills (Mandatory)

CCNA Certification (Preferred) or equivalent Cisco networking experience.

Good understanding of:

Cisco Switches

VLANS TCP/IP

DNS

DHCP

VPN

Wireless Networking

Preferred Skills

Experience in a manufacturing or industrial environment.

SCCM/MECM.

PowerShell scripting.

Knowledge of cybersecurity best practices.

Experience supporting shop-floor IT infrastructure.

Education

Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

CONA certification preferred.

Microsoft certifications are an added advantage.