Manufacturing Field Service Technician

CLA (CliftonLarsonAllen); North Carolina; Hybrid; USD 60,000 - 80,000; Full time

Job summary

CLA (CliftonLarsonAllen) is seeking a Field Service Technician for Optima Machinery Corporation's Pharma Division. This role operates in a hybrid model, combining home office and customer site visits, with a travel requirement of 70-80%. The technician will be responsible for installing and maintaining pharmaceutical packaging equipment, requiring extensive travel across North America and Europe. Candidates should have an Associate’s degree in Electro-Mechanical Technology or equivalent experience, along with excellent customer service and communication skills.

Qualifications

• An Associate’s degree or equivalent from a two-year technical school in Electro-Mechanical Technology or 5 years previous experience maintaining Pharmaceutical Packaging Equipment.
• Valid Driver’s License & Passport is required.
• Approximately 70-80% travel to Europe, Canada and within the US.

Responsibilities

• Install, commission, and troubleshoot new OPTIMA pharma equipment at customer sites.
• Perform maintenance and repair on mechanical and electrical components.
• Prepare and submit service reports, expense reports, and timesheets.

Skills

Excellent customer service

Time management skills

Written and oral communication

Education

Associate’s degree in Electro-Mechanical Technology

Tools

SAP

Job description

CliftonLarsonAllen (CLA) Search has been retained by Optima Machinery Corporation for their Pharma Division to identify Field Service Technicians to serve their team. With locations and customers all over the world, Optima Machinery Corporation designs and builds packaging and filling machines including complete production lines for pharmaceutical, consumer, nonwovens and life science products.

This job operates in a hybrid model, with a combination of home office and customer site visits. Manufacturing settings are expected, occasionally entering into a clean room environment.

The Field Service Technician is fully remote and can be based anywhere in the U.S. Travel to Optima Machinery Corporation locations in Raleigh, NC, Green Bay, WI, and Germany will be required. Travel requirements for this job include 70 - 80% travel across North America and Europe.

To learn more, click here: https://www.optima-packaging.com/en.

What You’ll Do:

• Install, commission, and troubleshoot new OPTIMA pharma equipment from Europe or the US at customer sites
• Perform maintenance, repair, inspection, and auditing on mechanical and electrical components
• Travel to customer sites as requested by customer or management
• Follow blueprints, electrical codes, schematics, and manuals both on-site and in-house
• Install new format components per customer specification, including wiring and conduit, and connect power to the machine
• Assist with in-house assembly and related activities
• Provide excellent customer service and represent OPTIMA at the highest level
• Display time management skills for project and daily tasks
• Use written and oral communication with customers and colleagues
• Prepare and submit service reports, expense reports, and timesheets to the respective departments
• Demonstrate to customer maintenance and operator staff how to properly use equipment
• Follow instructions and complete duties as requested by supervisor

What You’ll Need:

• An Associate’s degree or equivalent from a two-year technical school in Electro-Mechanical Technology or 5 years previous experience maintaining Pharmaceutical Packaging Equipment
• SAP experience ideal
• Approximately 70-80% travel to Europe, Canada and within the US
• Valid Driver’s License & Passport is required