Field Service Technician – Customer Service

Premier Tech; Montgomery (AL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance plans – available day one

401(K) retirement plan with company match

Skills development through University of Premier Tech platform

Job summary

Premier Tech in Montgomery, Alabama is looking for a Field Service Technician to optimize industrial automation and packaging equipment. This role involves servicing, maintaining, and upgrading equipment, as well as providing customer training and support.

The ideal candidate will have experience with electromechanical systems and PLC troubleshooting, along with great communication skills. Premier Tech offers health, vision, dental insurance, and a 401(K) retirement plan.

Qualifications

• Proven work experience as a field service technician with electromechanical, pneumatic, or hydraulic equipment.
• Ability to interpret electrical, mechanical, pneumatic schematics.
• Valid US passport and up-to-date state driver’s license.

Responsibilities

• Manage uptime by proactively identifying and addressing customer challenges.
• Advise and train customers on the equipment.
• Promote health and safety to mitigate risks and safety issues.

Skills

Mechatronic and electro-mechanical

Robotics – FANUC or similar preferred

PLC troubleshooting experience

Great communication and training skills

Proficiency in Microsoft Word, Excel, Outlook

Education

Associate degree with emphasis in mechanical, electrical or automation

Tools

High and low voltage electrical equipment

Job description

Field Service Technician – Customer Service

Montgomery, Alabama, United States

Sales, service and client experience

Step into the role of a Field Service Technician and become the driving force behind optimizing industrial automation and packaging equipment. You’ll not only take charge of servicing, maintaining, and upgrading cutting‑edge systems but also act as a trusted advisor, empowering customers to achieve their manufacturing and corporate ambitions. From audits and safety plans to retrofits and training recommendations, you’ll deliver innovative, integrated solutions that elevate performance and productivity. If you thrive on solving complex challenges and creating lasting customer impact, this role is your opportunity to shine!

• This role can be performed remotely and involves regular travel to customer sites.

Your future team

At PremierTech Systems & Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high‑value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.

What we offer

• Health, vision, and dental insurance plans – available day one
• Short‑Term & Long‑Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Team member and family assistance program
• 401(K) retirement plan with company match
• Skills development through University of Premier Tech platform

Your future role

• Manage uptime by proactively identifying and addressing customer challenges.
• Advise and train customers on the equipment.
• Understand and integrate customer operations and management needs into clear actions.
• Facilitate a harmonious relationship with customers and team members across functions.
• Report daily on activity, book travel, and submit timesheets and expenses in a timely manner.
• Provide technical phone support for troubleshooting and supporting colleagues.
• Maintain availability for communication with management and customers.
• Promote services, parts, retrofits, and training recommendations to help customers reach objectives.
• Audit equipment and provide recommendations to optimize uptime.
• Test equipment to ensure it meets safety regulations.
• Promote health and safety to mitigate risks and safety issues.
• Adapt to a changing travel and work schedule – a minimum of 75% travel is expected.
• Work up to 12 hours per day, possibly nights and weekends, as per customer request.

Technical skills

• Mechatronic and electro‑mechanic
• Robotics – FANUC or similar preferred
• Controls – VFD, PLCs, HMI, Allen Bradley or similar
• Electrical – high and low voltage
• Mechanical

Required skills

• Proven work experience as a field service technician with electromechanical, pneumatic or hydraulic equipment.
• Associate degree with emphasis in mechanical, electrical or automation.
• Ability to interpret electrical, mechanical, pneumatic schematics.
• PLC troubleshooting experience, i.e., the ability to upload and download programs.
• High safety proficiency.
• Consultative selling skills.
• Great communication and training skills.
• Proficiency in Microsoft Word, Excel, Outlook.
• Ability to climb a ladder and lift a minimum of 50 lb.
• Valid US passport and up‑to‑date state driver’s license.
• US citizen to access some customer locations; no criminal convictions to inhibit international travel.
• Service of packaging machinery – an asset.

Ready to join?

Apply now – we look forward to meeting you!