Manufacturing Engineer (Product Support)

American Chillers LLC; West Columbia (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) with 4% match

On-site team in Columbia, SC

Job summary

American Chillers LLC in South Carolina seeks a Manufacturing Engineer (Product Support) to be the technical backbone after shipment. You will assist customers and field technicians with start‑up, troubleshooting, and warranty questions, while owning replacement parts sales and product documentation.

You’ll support the manufacturing process in our Odoo ERP, manage BOMs and routings, and help ensure clear, accurate drawings and manuals accompany every unit.

Qualifications

• Engineering foundation required; degree or hands-on technical experience in a related field.
• Strong computer and software skills; able to learn ERP systems quickly.
• Able to read drawings, P&IDs, electrical schematics; understands mechanical/electrical fit.

Responsibilities

• Support customers and field techs during start-up, troubleshooting, and warranty questions.
• Own replacement and spare-parts sales, documenting units with manuals and schematics.
• Maintain BOMs, routings, and work instructions in the ERP; collaborate with production.

Skills

Engineering foundation

Strong computer/software skills

Mechanical and electrical literacy

Customer-facing confidence

Drive and ownership

On-site in Columbia, SC area

Education

Bachelors in Mechanical/Industrial/Manufacturing Engineering or related field

Tools

Odoo ERP

CAD (SOLIDWORKS/AutoCAD/Inventor)

MS Office / spreadsheets

Job description

About American Chillers

American Chillers designs and manufactures industrial process chillers and cooling systems for a growing range of demanding applications — pool & spa, industrial processes, breweries, medical systems (MRI/LINAC), battery energy storage (BESS), data centers, and more. We build custom, engineered-to-order equipment, which means an engineer here works across the business — not one repetitive corner of an assembly line.

About the Role

We're hiring a Manufacturing Engineer (Product Support) to be the technical backbone behind our chillers once they leave the floor — the person our customers and field techs call when they need help, who owns replacement‑parts sales, and who keeps the documentation and manufacturing process behind every unit sharp.

This is a broad, hands‑on role, not a narrow seat. You'll support customers and field techs through start‑up, troubleshooting, and warranty questions; own replacement‑ and spare‑parts sales; produce the documentation that ships with every unit (O&M manuals, electrical schematics, drawings); and support the manufacturing process in our Odoo ERP (BOMs, routings, work centers, work instructions), working with production to keep the build clean and well‑documented.

If you like being the person who knows how the machine goes together and why it's acting up in the field, this is the job.

This is a great fit for an early‑career engineer. You don't need years of experience — you need an engineering foundation, strong computer and technical skills, and the drive to learn our product inside and out. You'll be mentored by the engineering & technical team and grow into the go‑to technical resource for our customers and our floor.

What we're Looking for

• An engineering foundation — a degree in Mechanical, Industrial, or Manufacturing Engineering (or a related technical field), or equivalent hands‑on technical experience.
• Strong computer and software skills — comfortable in CAD, spreadsheets, and business software, and quick to pick up an ERP system. You're the person who's good with the computer, not fighting it.
• Mechanical and electrical literacy — you can read assembly drawings, P&IDs, and electrical schematics, and you understand how a machine's electrical and mechanical sides fit together (or have a strong drive to learn).
• Customer‑facing confidence — willing to pick up the phone, talk a technician through a problem, and be a calm, clear technical voice on the other end.
• Drive and ownership — this is a wide role with a lot of surface area. We need someone who attacks it and wants to grow, not someone who waits for a work order.
• On‑site in the Columbia, SC area (this is not a remote role).

Preferred / a plus

• Internship, co‑op, or early work experience in manufacturing, HVAC/R, or industrial equipment.
• HVAC/R or refrigeration exposure — refrigeration circuits, compressors, condensers, evaporators, brazing, charging, controls. A real advantage, but we'll teach the chiller side.
• Experience with an ERP/MRP system (Odoo, SAP, Epicor, NetSuite, Fishbowl, Infor, or similar) — BOM and routings especially. We'll teach our ERP system.
• Familiarity with CAD (SOLIDWORKS, AutoCAD, Inventor) and/or electrical schematic tools.
• Any technical documentation, customer‑support, or parts/aftermarket experience.

Benefits

• Paid Time Off
• Paid Holidays
• Retirement plan (401k) with 4% matching contribution
• On‑site team in Columbia, SC.