Manufacturing Engineer (Product Support)

American Chillers and Cooling Tower Systems; Columbia (SC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

401k with 4% matching

Paid Time Off

Paid Holidays

On-site in Columbia, SC

Job summary

American Chillers is seeking a Manufacturing Engineer (Product Support) to be the technical backbone behind our chillers after they leave the floor. You will own parts sales, field questions, and documentation such as manuals and schematics.

This is a broad, hands-on role with mentorship from the engineering team to become the go-to technical resource for customers and the shop. The ideal candidate is an early-career engineer with an engineering foundation, strong computer skills, and a drive to

Qualifications

• Engineering degree in Mechanical, Industrial, or Manufacturing Engineering (or related technical field).
• Strong computer skills and ERP experience.
• Ability to read assembly drawings, P&IDs, and electrical schematics.
• Customer-facing confidence when guiding technicians and customers.
• On-site in the Columbia, SC area.

Responsibilities

• Support customers and field techs through start-up, troubleshooting, and warranty questions.
• Own replacement and spare-parts sales.
• Produce documentation shipped with each unit (O&M manuals, electrical schematics, drawings).
• Support the manufacturing process in our ERP (BOMs, routings, work centers, work instructions).
• Collaborate with production to keep the build clean and well-documented.

Skills

CAD

ERP systems

Electrical literacy

Mechanical literacy

Customer-facing

Troubleshooting

Education

Mechanical/Industrial Eng

Tools

Odoo ERP

SOLIDWORKS

AutoCAD

Job description

About American Chillers

American Chillers designs and manufactures industrial process chillers and cooling systems for growing range of demanding applications — pool & spa, industrial processes, breweries, medical systems (MRI/LINAC), battery energy storage (BESS), data centers, and more. We build custom, engineered-to-order equipment, which means an engineer here works across the business — not one repetitive corner of an assembly line.

About The Role

We're hiring a Manufacturing Engineer (Product Support) to be the technical backbone behind our chillers once they leave the floor — the person our customers and field techs call when they need help, who owns replacement parts sales, and who keeps the documentation and manufacturing process behind every unit sharp.

This is a broad, hands‑on role, not a narrow seat. You'll support customers and field techs through start‑up, troubleshooting, and warranty questions; own replacement‑and spare‑parts sales; produce the documentation that ships with every unit (O&M manuals, electrical schematics, drawings); and support the manufacturing process in our Odoo ERP (BOMs, routings, work centers, work instructions), working with production to keep the build clean and well‑documented.

If you like being the person who knows how the machine goes together and why it's acting up in the field, this is the job.

This is a great fit for an early‑career engineer. You don't need years of experience — you need an engineering foundation, strong computer and technical skills, and the drive to learn our product inside and out. You'll be mentored by the engineering & technical team and grow into the go‑to technical resource for our customers and our floor.

Requirements

• An engineering foundation — a degree in Mechanical, Industrial, or Manufacturing Engineering (or a related technical field), or equivalent hands‑on technical experience.
• Strong computer and software skills — comfortable in CAD, spreadsheets, and business software, and quick to pick up an ERP system. You're the person who's good with the computer, not fighting it.
• Mechanical and electrical literacy — you can read assembly drawings, P&IDs, and **electrical schematics**, and you understand how a machine's electrical and mechanical sides fit together (or have a strong drive to learn).
• Customer‑facing confidence — willing to pick up the phone, talk a technician through a problem, and be a calm, clear technical voice on the other end.
• Drive and ownership — this is a wide role with a lot of surface area. We need someone who attacks it and wants to grow, not someone who waits for a work order.
• On‑site in the Columbia, SC area (this is not a remote role).

Preferred / a Plus

• Internship, co‑op, or early work experience in manufacturing, HVAC/R, or industrial equipment.
• HVAC/R or refrigeration exposure — refrigeration circuits, compressors, condensers, evaporators, brazing, charging, controls. A real advantage, but we'll teach the chiller side.
• Experience with an ERP/MRP system (Odoo, SAP, Epicor, NetSuite, Fishbowl, Infor, or similar) — BOM and routings especially. We'll teach our ERP system.
• Familiarity with CAD (SOLIDWORKS, AutoCAD, Inventor) and/or electrical schematic tools.
• Any technical documentation, customer‑support, or parts/aftermarket experience.

We're hiring for aptitude and drive, not a long résumé

If you have the engineering fundamentals, the computer skills, and the hunger to own a broad role and grow into it, we want to hear from you — we'll teach you our product.

Benefits

• Real ownership - The ERP process, the documentation, and the parts business are yours — with a direct line to ownership and no committee to get through.
• Breadth - Process, floor layout, ERP, documentation, customer support, parts revenue — you touch the whole business, not one slice of it.
• Interesting product and markets - Custom industrial chillers going into BESS, medical imaging, data centers, and process cooling.
• Growth‑stage upside - We're growing fast. Get in now and grow with it.
• Paid Time Off
• Paid Holidays
• Retirement plan (401k) with 4% matching contribution
• On‑site team in Columbia, SC