Manufacturing Customer Support & Order Specialist

MRA Recruiting Services; Milwaukee (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Lakewood Instruments is hiring a Customer Service Representative in Milwaukee, WI. This role focuses on supporting order management, handling customer inquiries, and maintaining strong communication across departments.

Successful candidates will have at least 2 years of customer service experience in a fast-paced manufacturing environment. The position requires a strong customer-first mindset, excellent organizational skills, and proficiency with ERP systems.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a manufacturing environment.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with computers and Microsoft Office applications.

Responsibilities

• Provide professional support via phone and email regarding product quotes and order status.
• Build and maintain positive customer relationships through effective communication.
• Enter and process customer orders accurately within the ERP system.
• Assist customers with product troubleshooting and technical support inquiries.

Skills

Customer Focus

Communication Skills

Problem Solving

Attention to Detail

Teamwork & Collaboration

Education

Associate degree in a technical or business-related field

Tools

Microsoft Office applications

ERP system experience

Job description

Lakewood Instruments is hiring a Customer Service Representative in Milwaukee, WI. This role focuses on supporting order management, handling customer inquiries, and maintaining strong communication across departments.

Successful candidates will have at least 2 years of customer service experience in a fast-paced manufacturing environment. The position requires a strong customer-first mindset, excellent organizational skills, and proficiency with ERP systems.