Manufacturing Customer Service Manager: Lead & Elevate

PrideStaff; United States; On-site; USD 77,000 - 84,000; Full time

Job summary

PrideStaff is seeking an experienced Customer Service Manager in the Tampa Bay area to lead a dedicated support team and ensure top-tier service for commercial and institutional clients. You will guide daily operations, optimize order execution, and maintain strong client relationships.

The ideal candidate has 5+ years in customer service with supervisory experience, plus a background in manufacturing or technical products. Proficiency with ERP and CRM systems is essential.

Qualifications

• 5+ years in customer service with 2+ years in supervision.
• Experience in manufacturing, technical products or distribution.
• Proficient with ERP and CRM systems for orders.
• Proven track record of building and coaching top teams.
• Strong communication and conflict-resolution skills.
• Bachelor's degree in Business Administration, Communications, or related field, or equivalent experience.

Responsibilities

• Direct and mentor a team of customer service representatives.
• Oversee end-to-end order lifecycle from inquiry to delivery.
• Serve as primary escalation point for complex inquiries.
• Collaborate cross-functionally with sales, engineering, finance, and logistics.
• Establish KPIs and drive improvements in response times and order accuracy.
• Maintain order entry and customer data in ERP/CRM.
• Develop SOPs to align with company standards.

Skills

Leadership

Team management

Communication

Conflict resolution

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in Business Administration or Communications

Tools

ERP systems

CRM software

Job description

PrideStaff is seeking an experienced Customer Service Manager in the Tampa Bay area to lead a dedicated support team and ensure top-tier service for commercial and institutional clients. You will guide daily operations, optimize order execution, and maintain strong client relationships.

The ideal candidate has 5+ years in customer service with supervisory experience, plus a background in manufacturing or technical products. Proficiency with ERP and CRM systems is essential.