Customer Service Manager - Employee-Owned Leader

Employee Owned Holdings, Inc.; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plans with company match

Employee stock ownership plan

Job summary

Employee Owned Holdings, Inc. is seeking a Customer Service Manager in Tampa, Florida, to lead a dedicated team focused on providing excellent customer service. The role involves managing personnel, resolving customer issues, and ensuring quality standards in line with ISO 9001 requirements.

The ideal candidate will have at least 5 years of experience in customer service management, a business or engineering degree, and strong skills in problem-solving and communication. A competitive salary and benefits package, including an employee stock ownership plan, is offered.

Qualifications

• Minimum of 5 years of experience in Customer Service and management.
• Experience working in an ISO 9001 environment is a plus.

Responsibilities

• Manage the Customer Service department personnel and their tasks.
• Interact with customers and other departments regarding service issues.
• Support and participate in the organization’s improvement program.
• Demonstrate leadership concerning the quality management system.
• Other duties as assigned.

Skills

Strong product and pricing skills

Problem solving skills

Interpersonal skills

Communication skills

Proficient in Microsoft Office

Attention to detail

Education

Bachelor’s Degree in Business or Engineering

Job description

Employee Owned Holdings, Inc. is seeking a Customer Service Manager in Tampa, Florida, to lead a dedicated team focused on providing excellent customer service. The role involves managing personnel, resolving customer issues, and ensuring quality standards in line with ISO 9001 requirements.

The ideal candidate will have at least 5 years of experience in customer service management, a business or engineering degree, and strong skills in problem-solving and communication. A competitive salary and benefits package, including an employee stock ownership plan, is offered.