Manufacturing Customer Service Leader

Talentify; Painesville (OH); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Insurance & Health Coverage

Retirement Plans

Paid Time Off

Job summary

Aston Carter is seeking a Customer Service Manager to lead daily sales operations and develop a high-performing team in Painesville, OH. You will ensure accurate order execution, proactive communication, and strong customer satisfaction while aligning with production capacity and business priorities.

The role requires 3–5 years of relevant experience, a Bachelor’s degree, and proficiency in Excel and ERP systems. This is a fully onsite position with opportunities for growth and advancement.

Qualifications

• Bachelor’s degree required with 3–5 years of relevant experience.
• Strong Excel skills and financial reporting capabilities.
• Experience with ERP systems and order entry processes.

Responsibilities

• Direct day-to-day customer order execution and ensure accurate order entry.
• Develop and coach sales representatives with clear expectations.
• Own relationships with key accounts and escalate service or delivery issues.
• Coordinate with Operations, Supply Chain, and Finance to align commitments with capacity.
• Oversee pricing, quotations, order entry, and warranty/service claims for accuracy and margins.
• Ensure product and policy knowledge across the team.

Skills

Ambitious

Work over 40 hours

Fast-paced

Excel

Financial reporting

Order entry

ERP systems

Team collaboration

Education

Bachelor’s degree

Tools

MS Excel

ERP software

Job description

Aston Carter is seeking a Customer Service Manager to lead daily sales operations and develop a high-performing team in Painesville, OH. You will ensure accurate order execution, proactive communication, and strong customer satisfaction while aligning with production capacity and business priorities.

The role requires 3–5 years of relevant experience, a Bachelor’s degree, and proficiency in Excel and ERP systems. This is a fully onsite position with opportunities for growth and advancement.