Manufacturing Customer Service & Accounts Liaison

atlascareersite; Franklin (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Atlas Roofing Corporation invites applications for a Customer Service Specialist at the Franklin, OH facility. The role serves as the liaison between customers and internal teams, manages accounts, communicates pricing, and ensures timely shipment and billing.

Responsibilities include monitoring backorders, relaying production updates, and advising on lead times or pricing deviations. A four-year degree is preferred or equivalent experience; travel is about 25%.

Qualifications

• Four-year degree preferred, or four years' customer account management experience in manufacturing.
• Excellent telephone and customer service skills.
• Experience with ERP (PeopleSoft) and Salesforce CRM.
• Ability to build rapport and work with diverse stakeholders.
• Knowledge of customer service principles and satisfaction evaluation.

Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates backorder status to customers.
• Advises management and outside sales of changes in lead time or production problems.
• Completes Special Approval Request and Buying Agreements for deviated pricing.
• Verifies price on orders to ensure billing accuracy.
• Follows up on quoted projects to assist in securing orders.
• Travel 25%.

Skills

Telephone skills

ERP (PeopleSoft)

Salesforce CRM

Customer service principles

Relationship building

Education

Four-year college degree preferred

Four years’ experience in customer account management

Tools

PeopleSoft

Salesforce

Job description

Atlas Roofing Corporation invites applications for a Customer Service Specialist at the Franklin, OH facility. The role serves as the liaison between customers and internal teams, manages accounts, communicates pricing, and ensures timely shipment and billing.

Responsibilities include monitoring backorders, relaying production updates, and advising on lead times or pricing deviations. A four-year degree is preferred or equivalent experience; travel is about 25%.