Customer Service Specialist - Franklin, OH

atlascareersite; Franklin (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Atlas Roofing Corporation invites applications for a Customer Service Specialist at the Franklin, OH facility. The role serves as the liaison between customers and internal teams, manages accounts, communicates pricing, and ensures timely shipment and billing.

Responsibilities include monitoring backorders, relaying production updates, and advising on lead times or pricing deviations. A four-year degree is preferred or equivalent experience; travel is about 25%.

Qualifications

• Four-year degree preferred, or four years' customer account management experience in manufacturing.
• Excellent telephone and customer service skills.
• Experience with ERP (PeopleSoft) and Salesforce CRM.
• Ability to build rapport and work with diverse stakeholders.
• Knowledge of customer service principles and satisfaction evaluation.

Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates backorder status to customers.
• Advises management and outside sales of changes in lead time or production problems.
• Completes Special Approval Request and Buying Agreements for deviated pricing.
• Verifies price on orders to ensure billing accuracy.
• Follows up on quoted projects to assist in securing orders.
• Travel 25%.

Skills

Telephone skills

ERP (PeopleSoft)

Salesforce CRM

Customer service principles

Relationship building

Education

Four-year college degree preferred

Four years’ experience in customer account management

Tools

PeopleSoft

Salesforce

Job description

Atlas Roofing Corporation, a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work.Atlas Roofing Corporationhas grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution.Atlas Roofing Corporationis made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products.

Atlas Roofing Corporation, a privately owned company, established in 1982, is an international and multi-divisional manufacturer of roofing, sheathing, facer, and insulation product solutions.

Atlas Roofing Shingles, Underlayments and Ventilationis seeking aCustomer Service Specialistforthe Franklin, OHfacility.

Customer Service Specialist Primary Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
• Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up proactively on quoted projects to assist in securing orders.
• 25% Travel

Customer Service Specialist Experience

• Customer account management experience preferably in a manufacturing environment

Customer Service Specialist Knowledge, Skills & Abilities

• Excellent telephone skills (primary liaison between customer and company)
• Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers

Customer Service Specialist Education, Licenses & Certifications

• A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment

Total Compensation

• Salary - Starting in the upper $40ks
• Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account.

Atlas Roofing Corporationis an Equal Employment Opportunity Employer.