CSR Manager

The Hire Solution; Oakbrook Terrace (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Private Manufacturing Company in Franklin Park, IL seeks a CSR Manager to lead customer service operations in a fast-paced environment. The role requires strong communication, problem solving, and precise data entry to resolve inquiries and issues.

The ideal candidate holds a Bachelor’s degree and has exposure to logistics or dispatching. Manufacturing background is helpful, and prior call center experience is a plus.

Qualifications

• Bachelor's degree in a related field is required.
• Manufacturing experience is helpful but not required.
• Background in logistics or dispatching with proven employment verification will suffice.
• Microsoft Office Suite (2016 or newer) is preferred.

Responsibilities

• Respond to customer questions using fact finding, information searching and gathering, and product knowledge to resolve issues.
• Verify information to ensure accuracy and route complex tasks appropriately.
• Perform data entry with accuracy and manage routing/complexity as needed.
• Oversee processes in a managerial capacity and maintain strong verbal communication.
• Call center experience is helpful to manage customer interactions effectively.

Skills

Customer service

Data entry

Verbal communication

Call center experience

Fact finding

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the nameis private.

Job Description

Responsible for responding to customer questions utilizing fact finding, information searching & gathering, pricing sheets, product knowledge and to resolve task-related issues.
Must use verification to ensure accuracy of information, data entry skills, routing/complexity issues.
Computer knowledge and accuracy are stressed. Able to recognize insufficient information to ensure resolving meets customer satisfaction.

The Manager willpay attention to detail, overseeing in a managerial position previously held, excellent verbal communication skills, ease with transitioning to one task to another, a background in manufacturing, call center experience is helpful.

Qualifications

A Bachelor's Degree in a related field. Manufacturing experience is helpful not required. A background in logistics or dispatching with a proven record of employment verification will suffice.

Microsoft Office Suite 2016 or recent is also preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.