Manufacturing Account Coordinator

City of Lincoln; Sumter (SC); On-site; USD 42,000 - 58,000; Full time

Job summary

City of Lincoln seeks a Manufacturing Account Coordinator to bridge customers, distributors, and internal teams in a fast-paced manufacturing setting. You will own the end-to-end coordination of sales and purchase orders and act as the primary contact for inquiries about orders, fabrication status and delivery.

You will manage order processing in ERP, maintain data integrity, prepare documentation, and resolve discrepancies while coordinating returns and field issues with the Technical Resources

Qualifications

• 3+ years of professional customer service or sales support experience.
• Experience in a manufacturing or industrial environment preferred.
• Proficiency with MS Office and ERP/order management software.

Responsibilities

• Coordinate end-to-end sales and purchase orders for fabrication across internal tracking systems.
• Serve as primary contact for inquiries regarding orders, fabrication status and delivery.
• Manage order processing and data entry across ERP/order management systems.

Skills

MS Office Suite

Communication

Problem-solving

Tools

ERP software

Job description

• Location 730 Electric Dr.,Sumter, SC, 29153,United States
• Job Category Customer Service
• Industry Manufacturing
• Employee Type Non-Exempt Full Time
• Required Degree NONE

Contact information

• Name Landis Bradham
• Email [e-mail]

Description

E xecute administrative tasks to manage assigned Regional Area Manager (RAM) accounts and act as a reliable back-up for the RAM when necessary.

Build strong rappor t with customers and distributors, serving as the primary point of contact for inquiries regarding order placement, fabrication status, and delivery.

Coordinate the transit of technical assets , including receiving and sending customer drawings and ensuring all system due dates remain highly accurate.

Order Processing & Data Management

Manage the complete lifecycle of sales and purchase orders , including entering, updating, processing, and releasing orders for fabrication across all internal tracking systems.

Maintain database integrity by accurately entering and updating profile information for customers and distributors.

Prepare, process, and file essential commercial documentation, assisting with calculations and operational report preparation as needed.

Investigate and resolve internal, external, and vendor inquiries regarding order discrepancies, determining and executing the appropriate corrective actions.

Manage field issues and product returns (warranties, replacements, and repairs) by processing orders and coordinating releases based on directives from the Technical Resources team.

Requirements

Experience: 3+ years of professional customer service, account coordination, or sales support experience (experience in a manufacturing or industrial environment preferred).

Technical Proficiency: Strong skills in Microsoft Office Suite (Outlook, Word, Excel) and comfort navigating order management/ERP software.

Communication: Exceptional written and verbal communication skills to collaborate effectively with internal production teams and external clients.

Problem-Solving: Proven ability to troubleshoot billing, delivery, or fabrication discrepancies while strictly adhering to company process guidelines.

Work Style: A results-oriented team player who thrives under pressure and successfully prioritizes tasks in a fast-paced setting.

Equal Opportunity Employer Veterans/Disabled

Summary

The Manufacturing Account Coordinator acts as the critical bridge between external customers, distributors, and internal departments (including fabrication, engineering, and regional sales teams). This role is responsible for the end-to-end coordination of sales and purchase orders, resolving complex order discrepancies, managing commercial documentation, and maintaining high-level product and process knowledge. The ideal candidate is a proactive problem-solver who thrives in a fast-paced manufacturing environment and upholds a "Customer 1st" philosophy.