Mantra Fitness Front Desk Studio Sales Associate - Lakewood Ranch Studio

Mantra Fitness; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Commission in addition to base salary

Bonus potential based on performance

Complimentary studio membership

Job summary

Mantra Fitness in Florida is seeking a Sales Associate to support front-of-house operations and drive memberships, retail and concessions with a strong focus on premium customer service.

You will greet guests, manage daily studio duties, process transactions, follow up with prospects, and participate in training programs while meeting sales targets and earning commission based on performance.

Qualifications

• Excellent customer service skills are required.
• Previous sales experience with quota bearing structure is preferred.
• Strong verbal and written communication skills.
• Ability to multi-task in a busy studio environment.
• Functional computer skills (MS Office, Internet).
• Health & Fitness minded individuals preferred.
• High school diploma required.
• Ability to work in a studio environment and flexible to day/evening/weekend hours.

Responsibilities

• Establishes and maintains an effective referral program.
• Maintains accurate records using Mantra sales systems.
• Conducts telephone inquiries and follow-up calls.
• Leads studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly with a positive entrance.
• Follow the daily studio cleaning checklist for shifts.
• Participate in 1-2 scheduled workouts per week.
• Process cash and credit card transactions accurately.
• Follow up with prospective clients.
• Respond to member inquiries and concerns.
• On-board clients using Client Intake Forms.
• Collaborate with Fitness Team to fulfill processes.
• Attend and participate in training programs.

Skills

Customer service

Sales experience

Verbal and written communication

Multi-tasking

MS Office basics

Internet skills

Health & Fitness mindset

Studio environment adaptability

Education

High school diploma

Tools

MS Word

MS Excel

Internet

Job description

The Sales Associate role assists in running all "front of house" fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.

JOB DUTIES INCLUDE:

• Establishes and maintains an effective referral program
• Maintains accurate records using established Mantra sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls
• Leads Mantra studio previews with prospects and/or fitness program holders
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the studio
• Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
• Must be able to participate in 1-2 scheduled workouts per week
• Maintains an organized and clean lobby/front desk area
• Responsible for processing accurate cash and credit card transactions
• Follow up and follow through activities with all prospective clients
• Responds immediately to member requests, inquiries and concerns.
• Proper on-boarding all clients through the use of Client Intake Forms.
• Works closely with Fitness Team to ensure that processes are fulfilled
• Responsible for attending and participating in all relative training programs

JOB QUALIFICATIONS:

• Excellent customer service skills
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
• Solid verbal and written communication skills required
• Able to multi-task and excel in a busy environment.
• Functional computer skills required - MS Office basic programs (word, excel), Internet, Basic computer program software use
• Health & Fitness minded people strongly preferred
• High school diploma required.
• Ability to work and function in our Studio environment
• Flexible to work day, evening and/or weekend hours as needed

Compensation & Benefits

This position offers competitive base salary + Commission; based on experience & performance.

• Commission paid on sales
• Opportunity to bonus, based on performance
• Complimentary Studio Membership