Mandarin Social Media Trust & Safety Moderator

VXI Global Solutions; Morrow (GA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Cell phone benefits

Referral for Life Program

Job summary

VXI Global Solutions in Georgia is hiring a Bilingual Mandarin-speaking Social Media Moderator to review user content, enforce policies, and protect platform safety. This non-voice role focuses on content moderation across posts, messages, and groups, with decisions impacting user trust and platform integrity.

You will work in an on-site call center environment, available Monday through Saturday, with hours 8:00 AM to 2:00 AM EST.

Qualifications

• Minimum 6 months of experience in content moderation, trust & safety, or policy-based work.
• Fluent in Mandarin and English.
• Familiarity with major social platforms (short-form video, social media, online marketplaces).
• Comfort enforcing rules without emotional escalation.
• High attention to detail and documentation accuracy.
• Reliable attendance and schedule adherence.
• Psychological resilience and stress tolerance.

Responsibilities

• Review and moderate user accounts and content according to defined policies.
• Evaluate reports related to private messages and group chats.
• Assess and process account and content appeals.
• Make consistent enforcement decisions based on platform standards.
• Accurately document moderation actions and rationale.
• Meet quality, productivity, and consistency benchmarks.
• Work in structured workflows with repetitive decision-making.
• Handle prolonged screen time and sensitive content as part of duties.
• Operate in an on-site call center environment.

Skills

Mandarin-English fluency

Strong judgment

Attention to detail

Schedule adherence

Psychological resilience

Job description

VXI Global Solutions in Georgia is hiring a Bilingual Mandarin-speaking Social Media Moderator to review user content, enforce policies, and protect platform safety. This non-voice role focuses on content moderation across posts, messages, and groups, with decisions impacting user trust and platform integrity.

You will work in an on-site call center environment, available Monday through Saturday, with hours 8:00 AM to 2:00 AM EST.