Bilingual Chinese (Mandarin) Social Media Moderator

VXI Global Solutions; Morrow (GA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Cell phone benefits

Referral for Life Program

Job summary

VXI Global Solutions in Georgia is hiring a Bilingual Mandarin-speaking Social Media Moderator to review user content, enforce policies, and protect platform safety. This non-voice role focuses on content moderation across posts, messages, and groups, with decisions impacting user trust and platform integrity.

You will work in an on-site call center environment, available Monday through Saturday, with hours 8:00 AM to 2:00 AM EST.

Qualifications

• Minimum 6 months of experience in content moderation, trust & safety, or policy-based work.
• Fluent in Mandarin and English.
• Familiarity with major social platforms (short-form video, social media, online marketplaces).
• Comfort enforcing rules without emotional escalation.
• High attention to detail and documentation accuracy.
• Reliable attendance and schedule adherence.
• Psychological resilience and stress tolerance.

Responsibilities

• Review and moderate user accounts and content according to defined policies.
• Evaluate reports related to private messages and group chats.
• Assess and process account and content appeals.
• Make consistent enforcement decisions based on platform standards.
• Accurately document moderation actions and rationale.
• Meet quality, productivity, and consistency benchmarks.
• Work in structured workflows with repetitive decision-making.
• Handle prolonged screen time and sensitive content as part of duties.
• Operate in an on-site call center environment.

Skills

Mandarin-English fluency

Strong judgment

Attention to detail

Schedule adherence

Psychological resilience

Job description

We are hiring Bilingual Chinese- Mandarin speaking Social Media Moderators to support a fast‑growing global social media and social commerce platform. This role focuses on platform safety, trust, and policy enforcement, not customer service.

As a Bilingual Chinese - Mandarin Social Media Moderator, you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Decisions made in this role directly impact user safety, platform integrity, and regulatory compliance.

This is a non‑voice, judgment‑based role requiring strong decision‑making, consistency, and the ability to work with sensitive content.

What You’ll Be Supporting

• A large‑scale social media and social commerce platform
• User‑generated content including posts, private messages, and group chats
• Account enforcement actions and appeal reviews
• Platform policies related to safety, authenticity, and acceptable use

Key Responsibilities

• Review and moderate user accounts and content according to defined policies
• Evaluate reports related to private messages and group chats
• Assess and process account and content appeals
• Make consistent enforcement decisions based on platform standards
• Accurately document moderation actions and rationale
• Meet quality, productivity, and consistency benchmarks
• Structured workflows with repetitive decision‑making
• Prolonged screen time
• Exposure to content that may be sensitive, explicit, or emotionally challenging
• On‑site call center environment

Schedule & Availability

• Must be available Monday–Saturday
• Operating hours range from 8:00AM through 2:00 AM EST
• Ability to work evenings and late‑night shifts is required
• Fixed schedules once assigned

Compensation

• Competitive hourly base pay for bilingual moderators: $24/hr.
• Cell phone benefits ($25/month per line; restrictions may apply)
• Referral for Life Program™ and abundant advancement opportunities

What We’re Looking For

• Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e‑commerce operations, or similar policy‑based work
• Strong judgment and ability to make consistent decisions
• Familiarity with major social platforms (e.g., short‑form video, social media, or online marketplaces)
• Comfort enforcing rules without emotional escalation
• High attention to detail and documentation accuracy
• Psychological resilience and stress tolerance
• Reliable attendance and schedule adherence
• Fluent in Mandarin and English required

This position involves reviewing content that may include sensitive, explicit, or disturbing material as a normal part of job duties. Candidates should carefully consider their comfort with these essential functions before applying.

VXI is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

ADA Accommodation

If you need a reasonable accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources to ensure accessibility consistent with applicable law.