Mandarin-Speaking Partner Operations Manager

Airbnb; United States; Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Airbnb seeks a dedicated Partner Operations Manager, Mandarin, to support the global Delivery function and drive partner and service performance. You will ensure high-quality support for the Airbnb community and manage multiple partners across regions.

The role requires strong stakeholder management, data-driven decision making, and the ability to operate in a fast-paced environment with occasional weekend/on-call work and travel.

Formación

• 8+ years in customer service or operations with 5+ years in partner management or BPO
• Proven track record of improving partner performance
• Experience deploying resources for real-time crisis management
• Experience in data analysis and performance reporting
• Ability to translate strategy into concrete actions for partners
• Willingness to work weekends and be on-call
• Willingness to travel across Europe, APAC and NA when required

Responsabilidades

• Own end-to-end operationalization of initiatives that impact partners, services or language
• Set up partners to deliver high-quality support to the community
• Prioritize high-impact areas in line with company strategy
• Collaborate with Quality, Workforce Planning, Training to derive performance insights and act on them
• Act as single point of contact for partners across Delivery and CS
• Present and report performance to leadership across Delivery and CS
• Hold partners accountable for Airbnb goals
• Input into global delivery reviews to provide a complete performance narrative
• Identify and drive continuous improvement opportunities with partners and services
• Collaborate with regional markets and internal teams to support needs
• Work with BPI, PMO, Product on launches and changes to improve performance

Conocimientos

Partner management

Stakeholder management

Data analysis

Performance management

Communication

Organizational skills

Travel flexibility

Herramientas

Tableau

Salesforce

SQL

Excel

Google Sheets

Descripción del empleo

Airbnb seeks a dedicated Partner Operations Manager, Mandarin, to support the global Delivery function and drive partner and service performance. You will ensure high-quality support for the Airbnb community and manage multiple partners across regions.

The role requires strong stakeholder management, data-driven decision making, and the ability to operate in a fast-paced environment with occasional weekend/on-call work and travel.