Mandarin-Speaking Operations Support Specialist

JD.com; New Brunswick (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

JINGDONG Logistics in Burlington, NJ is seeking a Business Support Specialist (Mandarin required) to support warehouse operations with data entry, verification and document management. You will help coordinate third-party resources and analyze data to drive informed decisions and customer satisfaction.

The role emphasizes collaboration, process improvements, and effective communication in a fast-paced environment, with a competitive hourly pay and annual bonus potential.

Qualifications

• Associate's degree or above; degrees in Business Administration, Operations Management, Computer Science, or related fields preferred.
• At least 1 year of experience in operations support or related role preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem-solving and learning abilities.
• Detail-oriented, responsible, and able to work in a team.
• Thrives in fast-paced environments with multiple priorities.

Responsibilities

• Support daily operational activities including data entry, information verification and document management.
• Assist with coordination and management of third-party workforce resources.
• Collect, organize and analyze operational data; prepare reports to support decisions.
• Coordinate cross-functional communication to resolve issues and meet deadlines.
• Participate in process improvements to boost efficiency.
• Collect and respond to customer feedback to improve satisfaction.
• Complete additional tasks assigned by management.

Skills

Data analysis

Communication

Coordination

Problem-solving

Teamwork

Learning ability

Education

Associate's degree or above

Tools

Excel

PowerPoint

Microsoft Office

Job description

JINGDONG Logistics in Burlington, NJ is seeking a Business Support Specialist (Mandarin required) to support warehouse operations with data entry, verification and document management. You will help coordinate third-party resources and analyze data to drive informed decisions and customer satisfaction.

The role emphasizes collaboration, process improvements, and effective communication in a fast-paced environment, with a competitive hourly pay and annual bonus potential.