Manchester Veterinary Services- Client Service Representative Manchester, Maryland

Veterinary Emergency Services; Manchester (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

VetEvolve is seeking a Client Service Representative for Manchester, Maryland. The CSR will create a positive first impression in person and over the phone, manage client communications, and support the veterinary team with accurate records and smooth hospital operations.

The role requires basic math for cash handling, experience with office software, and strong empathetic communication. A veterinary background is valued, with flexible hours to support hospital operations.

Qualifications

• High school diploma or equivalent.
• Previous experience with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency with practice management software, email, and scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Strong written and verbal communication skills; communicate clearly with clients, team members, and veterinarians.

Responsibilities

• Greet clients and patients warmly, providing professional, empathetic service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations with tact and professionalism.

Skills

Customer service orientation

Empathy

Phone and in-person communication

Cash handling

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Email tools

Job description

Manchester Veterinary Services- Client Service Representative

Manchester, Maryland

Who is VetEvolve?

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

Client Service Representative

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first andlasting impressionfor our clients and their pets. The CSRis responsible fordelivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications,maintainingaccuraterecords, andassistingthe veterinary team in providing outstanding patient care.

PrimaryResponsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive servicewhile answering in-person inquiries promptly.


• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.


• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.


• Schedule,confirm,and forward bookappointments,routingrequests appropriately; triage patients based on urgency.


• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.


• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.


• Maintainaccuratepatient records, request and attach prior records, and ensure charges are captured.


• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.


• Fill veterinary prescriptions accurately and provide instructions to clients.


• Assistwith over-the-counter product sales andmaintaininventory.


• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.


• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.


• Participate in opening, closing, and weekend duties as assigned.


• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.


• Previousexperience working with animals preferred; veterinary or animal care background strongly valued.


• Basic computerproficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.


• Able to perform basic math for cash handling, billing, and appointment management.


• Manual dexterityrequiredfor typing, filing, and handling patients or supplies.


• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.


• Demonstrated ability to provide professional, empathetic, and client-focused service whilemaintainingcomposure in high-stress or emotionally challenging situations.


• Ability to lift and carry up to 40 pounds and safely handle animals up to 130 pounds.


• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.


• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Compensation and Benefits:

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off, paidholidaysand access to employeeassistanceprogram.

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

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