Managing Partner, Family Service — Lead Growth & Impact

Northstar-Memorial-Group; Frederick (MD); On-site; USD 90,000 - 150,000; Full time

Job summary

Resthaven Funeral Home & Memorial Gardens in Frederick, Maryland, seeks a Managing Partner of Family Service to lead the people and strategy behind our Family Service team. You will build a high-performing group, set clear goals, drive sustainable growth, and foster a culture of accountability and exceptional service.

This role blends entrepreneurial autonomy with the resources of NorthStar Memorial Group, empowering you to coach, mentor, and expand the business, strengthen community ties, and

Qualifications

• 5+ years of sales experience in funeral, cemetery, preneed, or deathcare sales preferred.
• 2+ years of sales leadership, management, or supervisory experience.
• Ability to coach, motivate, and develop sales professionals.
• Strong business acumen and entrepreneurial mindset.
• Excellent professional communication and relationship-building skills.
• Balance high performance expectations with compassionate leadership.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Lead, coach, and develop the Family Service team.
• Monitor sales activities to ensure professional representation of NorthStar, Resthaven, services, merchandise, pricing, and policies.
• Establish achievable performance goals and review results with coaching and accountability.
• Develop and execute local marketing, community outreach, and lead-development strategies.
• Ensure Family Service Advisors educate families about cemetery, cremation, funeral, and memorialization options.
• Coach on prospecting, referral development, community engagement, presentations, follow-up, and closing.
• Train advisors on cemetery documentation and processes (interment orders, verification procedures, deeds, etc.).
• Ensure compliance with FTC requirements, state laws, and NorthStar policies.

Skills

Sales experience

Sales leadership

Coaching

Business acumen

Communication

Ethical leadership

Organizational skills

Microsoft Office proficiency

Job description

Resthaven Funeral Home & Memorial Gardens in Frederick, Maryland, seeks a Managing Partner of Family Service to lead the people and strategy behind our Family Service team. You will build a high-performing group, set clear goals, drive sustainable growth, and foster a culture of accountability and exceptional service.

This role blends entrepreneurial autonomy with the resources of NorthStar Memorial Group, empowering you to coach, mentor, and expand the business, strengthen community ties, and