Family Service Leader & Growth Partner

NorthStar Memorial Group; Frederick (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

Resthaven Funeral Home & Memorial Gardens in Frederick, MD, seeks a Managing Partner of Family Service to lead the Family Service team, drive growth, and deliver compassionate, high-quality experiences for families. You will shape local marketing, lead generation, and client education while guiding a team of sales professionals.

The role emphasizes entrepreneurial leadership within the NorthStar framework, with a focus on accountability, service, and community engagement as Resthaven continues

Qualifications

• 5+ years of sales experience.
• 2+ years of successful sales leadership, management, or supervisory experience.
• Demonstrated ability to coach, motivate, and develop sales professionals.
• Strong business acumen and a results-oriented, entrepreneurial mindset.
• Excellent professional communication and relationship-building skills.
• Ability to balance high expectations for performance with compassionate, ethical leadership.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Lead, coach, and develop the Family Service team.
• Monitor sales activities to ensure every advisor represents NorthStar, Resthaven, our services, merchandise, pricing, and policies professionally and accurately.
• Establish achievable performance goals and regularly review individual and team results, providing meaningful coaching and accountability.
• Develop and execute local marketing, community outreach, and lead-development strategies that increase awareness of Resthaven and generate opportunities for the Family Service team.
• Ensure Family Service Advisors can confidently and compassionately educate families about cemetery, cremation, funeral, and memorialization options.
• Coach the team in prospecting, referral development, community engagement, presentations, follow-up, and closing.
• Train and develop advisors on required cemetery documentation and processes, including interment orders, verification procedures, property and interment cards, contracts, deeds, quitclaims, and issue-resolution documentation.
• Ensure the team understands and adheres to applicable FTC requirements, state laws, and NorthStar policies governing cemetery and funeral sales and operations.
• Partner with other Resthaven leaders to create a seamless experience for the families we are privileged to serve.
• Recruit, develop, and retain talented Family Service professionals who share our commitment to service, integrity, and performance.

Skills

Sales leadership

Team development

Executive communication

Job description

Resthaven Funeral Home & Memorial Gardens in Frederick, MD, seeks a Managing Partner of Family Service to lead the Family Service team, drive growth, and deliver compassionate, high-quality experiences for families. You will shape local marketing, lead generation, and client education while guiding a team of sales professionals.

The role emphasizes entrepreneurial leadership within the NorthStar framework, with a focus on accountability, service, and community engagement as Resthaven continues