Managing Partner

DeVita & Hancock Hospitality; Wellesley (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Benefits

Bonus Program

Paid Time Off

Professional Development Opportunities

Long-Term Growth Potential

Job summary

DeVita & Hancock Hospitality is seeking a hands-on Managing Partner to lead daily operations, drive profitability, and cultivate a people-first culture in a community-focused hospitality business in Massachusetts. You will oversee 100 guests daily and a 45-person team, shaping guest experiences, standards, and long-term growth with ownership collaboration.

The role demands entrepreneurial leadership, robust financial acumen, and a commitment to hospitality excellence in a fast-paced environment.

Qualifications

• 5+ years of senior management experience in hospitality, restaurants, cafés, retail, or customer-focused businesses.
• Proven success leading high-volume operations.
• Strong financial acumen with demonstrated P&L management experience.
• Experience managing labor, scheduling, inventory, and operational budgets.
• Proven ability to recruit, develop, and retain strong teams.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Thrives in a fast-paced, guest-focused environment.

Responsibilities

• Oversee day-to-day operations of a high-volume hospitality business serving up to 100 guests with a team of ~45 employees.
• Lead and develop managers and team members while fostering a positive, inclusive culture.
• Ensure exceptional guest experiences through hospitality and service standards.
• Maintain cleanliness, food safety, product quality, and facility appearance.
• Evaluate and streamline operational processes to improve efficiency and reduce labor costs.
• Implement systems and procedures that support long-term scalability and growth.
• Drive growth in catering, private events, and community-driven sales opportunities.
• Develop relationships with local schools, sports organizations, businesses, nonprofits, and community groups.

Skills

Senior management

P&L management

Labor scheduling

Staff recruitment

Communication skills

Organizational skills

Problem solving

Fast-paced environment

Job description

Position Overview

We are seeking an entrepreneurial, hands-on Managing Partner to lead daily operations, drive financial performance, and cultivate a people-first culture within a well-established, community-focused hospitality business.

This role is ideal for a proven operator who combines strong business acumen with exceptional leadership skills. The Managing Partner will have full responsibility for operations, team development, guest experience, profitability, community engagement, and strategic growth initiatives. The successful candidate will serve as the face of the business while working closely with ownership to execute long-term goals and maximize performance.

Key Responsibilities

Operational Leadership

• Oversee all day-to-day operations of a high-volume hospitality business serving up to 100 guests with a team of approximately 45 employees.
• Lead and develop managers and team members while fostering a positive, inclusive, and accountable culture.
• Ensure exceptional guest experiences through consistent execution of hospitality and service standards.
• Maintain excellence in cleanliness, food safety, product quality, and facility appearance.
• Evaluate and streamline operational processes to improve efficiency and reduce unnecessary labor costs.
• Implement systems and procedures that support long-term scalability and growth.

Financial Management

• Maintain full P&L responsibility.
• Analyze weekly and monthly sales, labor, food cost, and profitability reports.
• Develop action plans to improve revenue, profitability, and operational performance.
• Manage labor scheduling to maximize productivity while controlling payroll expenses.
• Oversee inventory controls, purchasing, and waste reduction initiatives.
• Monitor pricing strategies and product mix to ensure optimal margins.

Team Development

• Recruit, hire, train, coach, and develop a high-performing team.
• Build leadership succession plans and create opportunities for advancement.
• Conduct regular performance evaluations and accountability discussions.
• Foster a culture centered around hospitality, teamwork, professionalism, and continuous improvement.
• Lead by example through active involvement in daily operations.

Business Development & Revenue Growth

• Drive growth in catering, private events, birthday parties, community functions, and other revenue-generating opportunities.
• Develop and maintain relationships with local schools, sports organizations, businesses, nonprofits, and community groups.
• Identify new revenue streams and business opportunities.
• Collaborate with ownership on marketing initiatives, promotions, and community outreach efforts.
• Create strategies to increase guest frequency, retention, and overall brand awareness.

Vendor & Inventory Management

• Manage vendor relationships and purchasing programs.
• Negotiate pricing and service agreements when appropriate.
• Ensure inventory controls and ordering systems are effectively managed.
• Monitor product quality and vendor performance standards.

Community Engagement

• Serve as the public face of the business within the local community.
• Participate in networking opportunities, community events, and charitable initiatives.
• Build and maintain strong relationships with guests, residents, schools, and local organizations.
• Strengthen the business's reputation as a trusted community destination.

Key Performance Indicators (KPIs)

Success In This Role Will Be Measured By

• Revenue Growth
• Profitability (EBITDA)
• Labor Cost Management
• Guest Satisfaction
• Employee Retention
• Catering & Event Sales Growth
• Community Partnership Development
• Inventory & Cost Control Performance
• Operational Audit Scores
• Internal Team Development & Promotions

Qualifications

Required

• 5+ years of senior management experience within hospitality, restaurants, cafés, retail, or other customer-focused businesses.
• Proven success leading high-volume operations.
• Strong financial acumen with demonstrated P&L management experience.
• Experience managing labor, scheduling, inventory, and operational budgets.
• Proven ability to recruit, develop, and retain strong teams.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to thrive in a fast-paced, guest-focused environment.

Preferred

• Multi-unit management experience.
• Experience growing catering, events, or community-based sales channels.
• Experience working with founder-led or privately owned businesses.
• Entrepreneurial mindset with a passion for hospitality and community engagement.

What Success Looks Like

Within The First 12 Months, The Managing Partner Will

• Strengthen operational consistency and accountability.
• Improve profitability through labor and operational efficiencies.
• Increase catering and event-related revenue.
• Develop a strong leadership team capable of supporting future growth.
• Expand community engagement and local partnerships.
• Enhance the guest experience while preserving the culture and values of the business.

Compensation & Benefits

• Competitive Base Salary
• Performance-Based Bonus Program
• Potential Profit Sharing Opportunity
• Health Benefits
• Paid Time Off
• Professional Development Opportunities
• Long-Term Growth Potential

This is a unique opportunity for a hospitality leader who wants to operate a business as if it were their own. The ideal candidate is a hands-on operator, strong people developer, community builder, and strategic thinker who is passionate about delivering exceptional guest experiences while driving sustainable growth and profitability.