Managing Director, Managed Services & Experience

Baker Tilly

Frisco (TX)

On-site

USD 182,000 - 345,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Baker Tilly is seeking a Managing Director, Managed Services Delivery & Experience to help lead and strengthen the client and delivery experience across our Managed Services platform. This role is accountable for creating a more consistent, scalable and differentiated experience across the full client lifecycle, from opportunity and onboarding through steady-state delivery, value realization and expansion.

The Managing Director will partner closely with Managed Services leadership, delivery

Qualifications

Bachelor's degree in Accounting, Finance, or Business required; CPA or MBA preferred.
Extensive experience in managed or professional services, client delivery, operations or transformation.
Strong communication, leadership and client governance skills.

Responsibilities

Lead design and execution of the Managed Services client experience strategy across onboarding, delivery, governance and expansion.
Define standards for client communications, reporting, escalation, and value realization.
Partner with delivery leadership to ensure clear roles, KPIs, SLAs and accountability across engagements.
Advise delivery teams on complex client situations and risk management.
Create scalable operating standards, playbooks and governance models.