MD, Managed Services Experience Leader

Baker Tilly International; Frisco (TX); On-site; USD 182,150 - 345,350; Full time

Job summary

Baker Tilly International is seeking a Managing Director for Managed Services Experience to enhance client interactions and streamline delivery. The role emphasizes establishing standards and providing strategic leadership across the Managed Services platform.

Ideal candidates will have over 12 years in managed services and a proven track record in client delivery. Candidates should possess strong leadership skills, excellent judgment, and the ability to navigate complex delivery environments. This position is crucial for maintaining high client satisfaction and operational excellence.

Qualifications

• 12+ years in managed services, outsourcing or client success.
• Experience leading client experience and delivery governance.
• Proven ability to influence senior clients and internal teams.

Responsibilities

• Lead design and execution of Managed Services client experience strategy.
• Define standards for client communication and issue resolution.
• Collaborate with technology teams to improve client-facing insights.

Skills

Client delivery

Operational discipline

Influencing across functions

Service quality management

Job description

Baker Tilly International is seeking a Managing Director for Managed Services Experience to enhance client interactions and streamline delivery. The role emphasizes establishing standards and providing strategic leadership across the Managed Services platform.

Ideal candidates will have over 12 years in managed services and a proven track record in client delivery. Candidates should possess strong leadership skills, excellent judgment, and the ability to navigate complex delivery environments. This position is crucial for maintaining high client satisfaction and operational excellence.