Managing Director, Managed Services Delivery

Baker Tilly US

Frisco (TX)

On-site

USD 182,000 - 345,000

Full time

8 days ago

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Job summary

Baker Tilly US in Frisco, TX seeks a Managing Director, Managed Services Delivery & Experience to lead client delivery excellence across the Managed Services platform. You will shape onboarding, transition, delivery governance, and value realization while partnering with leadership, technology and offshore teams to deliver a unified operating model that enhances client trust and margin.

This senior role requires deep experience in recurring services, client success, operations and

Qualifications

Bachelor’s degree in Accounting, Finance, or Business required or equivalent.
Experience leading managed services, outsourcing, or client delivery at scale.
Strong governance, KPI/SLA understanding and client retention focus.
Experience working with senior client executives and cross-functional teams.

Responsibilities

Lead the design and execution of the Managed Services client experience strategy across onboarding, transition, delivery, governance, service reviews and expansion.
Define and implement standards for client communication, meeting cadence, executive reporting, escalation management, issue resolution and value realization.
Partner with delivery leadership to ensure engagements have clear roles and responsibilities, KPIs, SLAs, governance routines and accountability structures.
Serve as a senior advisor to delivery teams on complex client situations, executive conversations, service quality concerns and relationship risks.
Identify friction points across clients and teams and translate into scalable operating improvements and playbooks.