Concierge | Guest Services

Omni Hotels & Resorts; Boston (MA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Complimentary meals

Health Insurance

401(k) matching

Paid Time Off

Discounted rates

Job summary

The Concierge at Omni Boston Hotel at the Seaport delivers excellence in guest service, building relationships and anticipating needs to create memorable experiences. You will coordinate with guests and departments to arrange dining, transportation, and personalized touches that set us apart.

Experience in a luxury hotel environment is required; strong communication, organization, and the ability to work flexible hours during peak periods will help you thrive in our fast-paced Seaport location.

Qualifications

• Previous luxury hotel experience is required.
• Knowledge of the surrounding area and attractions is helpful.
• Strong communication and organizational abilities are essential.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• Ability to stand or walk for extended periods.
• Passionate about delivering warm, personalized service.

Responsibilities

• Interact with guests and coordinate with departments to fulfill needs.
• Assist in arranging restaurant reservations and transportation.
• Ensure delivery of parcels and mail to guest rooms.
• Maintain a professional appearance per Omni standards.
• Promote a safe guest environment and hospitality excellence.
• Proactively seek ways to enhance the guest experience.
• Be knowledgeable about hotel amenities and local attractions.
• Perform other duties as required by management.

Skills

Luxury hotel experience

Communication skills

Organizational skills

Guest engagement

Flexible hours

Job description

Omni Boston Hotel at the Seaport

DON'T JUST FOLLOW TRENDS. SET THEM AT THE OMNI BOSTON HOTEL AT THE SEAPORT

We don't do cookie-cutter. At Omni, we look for individuals who bring fresh perspectives, bold ideas, and their authentic selves to the team every single day. You won't be asked to conform-you'll be encouraged to stand out.

While we celebrate individual artistry, however, we win as a team. Our shared mission depends on trust, collaboration, and a dedication to uplifting the entire Omni family.

Grab the reins and help design the future of the Seaport's most vibrant destination. For us, creativity isn't a department - it's a mindset. It's woven into everything we do and embodied by everyone who walks through our doors. Performance realities will always exist, but we view those constraints as a creative challenge to push past, never a limit.

The Omni Boston Hotel at the Seaport is a AAA Four Diamond destination located in the heart of the bustling Seaport District. The property boasts 1,054 beautifully appointed guest rooms (including 52 suites), seven unique dining experiences, a scenic rooftop pool, the luxury Breve Spa, and over 100,000 square feet of state-of-the-art event space.

Bring your passion to a team voted one of the "Best Places to Work" by the Boston Business Journal!

POSITION OVERVIEW

Grab the reigns and help shape the future of the Seaport's best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Concierge is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating, and delivering guests' needs.

Hourly rate for this position: $33.01

RESPONSIBILITIES

• Interact with other departments to ensure that guests' needs are satisfied.
• Assist in arranging for restaurant reservations and transportation as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to guest rooms.
• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.
• To proactively work to seek out ways in which to improve the hotel experience for our guests.
• Be Knowledgeable of all hotel amenities and with different points of interest.
• Perform any other duties required by management.

QUALIFICATIONS

• Previous luxury hotel experience is required.
• Knowledge of the surrounding area and all of its attractions.
• Ability to communicate effective​ly, exceptional organizational skills, an ability to work well under pressure and meet deadlines.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Must have the ability to stand and/or walk for extended periods of time.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

PERKS AND BENEFITS

• A culture of fun, inclusion, and growth
• Complimentary meals
• Health Insurance and matching 401(k) after one year
• Generous Paid Time Off offered after 90 days
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.