Manager, Wholesale Operations San Antonio

Supergoop LLC; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Generous Paid Time Off Policy

401k with Company Match

Product Discounts

Employee Referral Program

Company and Team Off-Sites

Job summary

Supergoop! LLC is seeking a Wholesale Operations Manager to own end-to-end order fulfillment for our Target and Ulta Beauty accounts.

You will coordinate warehouses, scheduling, and retailer-specific workflows while partnering with Sales and Finance demand planning to convert forecasts into actionable fulfillment plans. You will oversee the full wholesale cycle from order receipt to shipment, monitor inventory and timelines, and drive process improvements using AI tools to boost accuracy,

Qualifications

• 3–5 years wholesale operations or distribution experience.
• Experience with major retail accounts (Target, Ulta, Sephora) and their compliance.
• Proficient with warehouse operations, inventory, and order management systems.

Responsibilities

• Own end-to-end wholesale order fulfillment for key retail partners.
• Coordinate with Sales and Finance demand planning to translate forecasts into fulfillment plans.
• Translate demand signals into warehouse scheduling across account windows and events.
• Oversee the full wholesale cycle from order receipt to shipment.
• Review orders against inventory and guide fulfillment timelines.
• Coordinate with 3PL and warehouses on inbound/outbound and labor planning.
• Maintain proactive retailer communications on status and exceptions.
• Monitor inventory risk and drive resolutions with Purchasing.
• Identify and drive process improvements across wholesale fulfillment.
• Leverage data and AI tools to analyze fulfillment performance.

Skills

Wholesale operations

Key account management

Inventory management

WMS / ERP

Data analysis

EDI integration

Tools

NetSuite

EDI

AI platforms (Claude, Parabola)

Job description

Who you are:

Supergoop! is seeking a highly motivated and detail-oriented Wholesale Operations Manager to join our team. In this role, you will own the end‑to‑end execution of wholesale order fulfillment with a particular focus on our largest retail partners—Target and Ulta Beauty. You will serve as the operational backbone for these accounts, managing everything from warehouse scheduling and order flow to partner communication and process improvement. You will report directly to the VP, Operations.

Role & Responsibilities

• Serve as the primary operations point of contact for Supergoop's Target and Ulta Beauty account managers, managing order execution, compliance requirements, and retailer‑specific workflows.
• Partner with the Sales and Finance‑owned demand planning teams to translate forecasts into actionable fulfillment plans.
• Translate demand signals into warehouse scheduling, ensuring capacity is allocated appropriately across retail account windows and promotional events.
• Oversee the full wholesale fulfillment cycle, from order receipt and prioritization through pick, pack, and shipment.
• Review wholesale orders against available inventory and provide timely, accurate guidance on fulfillment timelines and any adjustments needed.
• Coordinate with 3PL and warehouse partners on inbound scheduling, outbound prioritization, and labor planning to meet retailer compliance windows.
• Maintain clear and proactive communication with wholesale partners on order status, shipment details, and any exceptions.
• Monitor and flag inventory risk—stockouts, shorts, aged inventory—and partner with Purchasing and Inventory Control on resolution.
• Identify and drive process improvements that increase efficiency, accuracy, and compliance across the wholesale fulfillment operation.
• Use data and operational tools—including AI‑powered platforms such as Claude, Parabola, and others—to automate workflows, analyze fulfillment performance, and surface insights that.

Qualifications/Experience

• Minimum 3–5 years of experience in wholesale operations, retail fulfillment, or a distribution environment.
• Direct experience managing major retail accounts such as Target, Ulta Beauty, Sephora, or similar—familiarity with their compliance and routing requirements strongly preferred.
• Strong understanding of warehouse operations, inventory management, and order management systems.
• Comfortable working with EDI, WMS, and ERP platforms (NetSuite experience a plus).
• Demonstrated ability to use technology to improve operational workflows; experience with AI tools such as Claude, Parabola, or similar platforms is a plus.
• Excellent analytical and problem‑solving skills with the ability to act quickly on data.
• Strong communicator—able to manage retailer relationships, internal cross‑functional partners, and 3PL contacts simultaneously.
• Highly organized, self‑directed, and able to manage multiple priorities.

Supergoop! shines bright for you and offers US based full‑time employees:

• Generous Paid Time Off Policy
• 401k with Company Match
• Product Discounts
• Employee Referral Program
• Company and Team Off‑Sites

EEO Statement

Supergoop! is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Health and Safety Statement

The health and safety of you and the Supergoop! Team is important to us. Covid‑19 vaccination will be required to work in our office.