Manager, Wholesale Distribution Operations

Rheem Manufacturing Company; United States; In loco; USD 84.000 - 155.000; Tempo pieno

Descrizione del lavoro

Rheem Manufacturing Company’s Rheem Northeast Distribution in Totowa, NJ is seeking a dedicated Branch Manager to lead operations, customer service, and team development at our distribution branch. You will drive growth and profitability through operational excellence, strong people leadership, and a culture that values safety and continuous improvement.

The role reports to the regional leadership and focuses on service to residential contractors and the multifamily market.

Competenze

• Bachelor’s Degree in a related field or equivalent work experience.
• 7+ years of experience in a distribution or warehouse environment, with a focus on strong customer service acumen
• Hydronics and HVAC knowledge/experience
• Experience managing and developing a team
• Knowledge of business principles, including strategic planning, resource allocation, and team leadership.
• Proficiency in Microsoft Office Suite and experience working with operational systems.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proven ability to analyze data and implement actionable insights.
• Ability to thrive in a fast-paced environment
• Demonstrated experience fostering a culture of safety and continuous improvement.
• Ability to lift up to 50 pounds.

Mansioni

• Oversee all branch operations, including customer transactions, warehouse management, inventory, delivery, and financial transactions.
• Ensure the branch operates to the highest standards and meets key performance metrics.
• Provide input on the annual budget and manage monthly profit and loss (P&L) performance.
• Identify and implement process improvements to enhance operational efficiency.
• Collaborate with leadership, sales, and other cross-functional teams to support current and potential customers and the overall business.
• Promote and enforce a safe, compliant, and hazard‑free work environment by leading safety practices, upholding company guidelines, and ensuring all employees are trained and supported in maintaining a strong safety culture.
• Guarantee top-tier customer service in every transaction, building and maintaining positive relationships with customers.
• Address and resolve customer concerns in a timely, professional manner.
• Foster a positive and safe workplace culture aligned with our core values.
• Set clear expectations for employees and provide ongoing coaching, development, and feedback.
• Promote and enable training and professional growth opportunities for team members.
• Celebrate achievements while addressing and resolving performance concerns.
• Participate in workforce planning, recruitment, and the onboarding process for new hires.

Conoscenze

Leadership

Customer service

Team development

Data analysis

Communication skills

Time management

Formazione

Bachelor’s Degree or equivalent experience

Strumenti

Microsoft Office

Descrizione del lavoro

Job Description

Join

Join Rheem Northeast Distribution, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 100 years of trusted service, Rheem Northeast Distribution has built a strong network across New Jersey, Connecticut and the New York City and Philadelphia metropolitan areas, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry.

Benefits

• Listening to Understand
• Contributing Respectfully
• Thinking Creatively
• Acting with Responsibility

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

We are seeking a dedicated and dynamic Branch Manager to join our team and lead the operations, customer service, and team development at one of our distribution branch locations. Your success in this role will depend on your ability to blend operational excellence, exceptional customer service, and strong people leadership to drive growth and profitability while fostering a positive workplace culture.

This position serves our Rheem Northeast Distribution and is located in Totowa, NJ.

Responsibilities

• Oversee all branch operations, including customer transactions, warehouse management, inventory, delivery, and financial transactions.
• Ensure the branch operates to the highest standards and meets key performance metrics.
• Provide input on the annual budget and manage monthly profit and loss (P&L) performance.
• Identify and implement process improvements to enhance operational efficiency.
• Collaborate with leadership, sales, and other cross-functional teams to support current and potential customers and the overall business.
• Promote and enforce a safe, compliant, and hazard ‑ free work environment by leading safety practices, upholding company guidelines, and ensuring all employees are trained and supported in maintaining a strong safety culture.
• Guarantee top-tier customer service in every transaction, building and maintaining positive relationships with customers.
• Address and resolve customer concerns in a timely, professional manner.
• Foster a positive and safe workplace culture aligned with our core values.
• Set clear expectations for employees and provide ongoing coaching, development, and feedback.
• Promote and enable training and professional growth opportunities for team members.
• Celebrate achievements while addressing and resolving performance concerns.
• Participate in workforce planning, recruitment, and the onboarding process for new hires.

Qualifications

• Bachelor’s Degree in a related field or equivalent work experience.
• 7+ years of experience in a distribution or warehouse environment, with a focus on strong customer service acumen
• Must have demonstrated Hydronics and HVAC knowledge/experience.
• Experience managing and developing a team
• Knowledge of business principles, including strategic planning, resource allocation, and team leadership.
• Proficiency in Microsoft Office Suite and experience working with operational systems.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proven ability to analyze data and implement actionable insights.
• Ability to thrive in a fast-paced environment
• Demonstrated experience fostering a culture of safety and continuous improvement.
• Ability to lift up to 50 pounds.

Preferred Qualifications

• Experience with material handling equipment (MHE) and delivery vehicles.

As a Leader At Rheem, How You Achieve Results Is As Important As The Results You Achieve. While LEADING OTHERS, You Will Be Expected To Demonstrate The Following Competencies And Behaviors

• Aligning Performance for Success
• Applying Business Knowledge
• Building Talent
• Building Trusting Relationships
• Communicating with Impact
• Customer-Orientation
• Delegating Tasks
• Executing/Leading the Team
• Facilitating Change
• Fostering Relationships/Emotional Intelligence
• Influencing
• Problem Solving & Decision Making
• Supporting Innovation

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

The pay scale for this position $84,400 - $154,764. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

About Us

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.

Our Behavior Based Values Set Us Apart

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.