Manager, Visitor Experience & Operations

The Broad; Los Angeles (CA); On-site; USD 62,050 - 83,950; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Paid time off

Transit benefit

Shop discounts

Job summary

The Broad in Los Angeles seeks a Visitor Experience Manager to lead a large front-line team, hire and train staff, schedule operations, and ensure outstanding visitor service across all museum activities. The role emphasizes a welcoming, inclusive culture and accountability in daily operations.

You will work closely with Directors to support exhibitions, events, and educational programs while maintaining high standards of guest relations and safety.

Qualifications

• Minimum 5 years in visitor-facing or customer service roles at a comparable organization.
• Bachelor’s degree from an accredited college or university is strongly preferred.
• Knowledge of admissions, POS, and online ticketing systems.
• Ability to provide a first-class visitor-centric experience for all visitors.

Responsibilities

• Lead and supervise the Visitor Experience team, including hiring, onboarding, training, scheduling, coaching and performance management.
• Ensure a welcoming, inclusive, hospitality-driven environment across the museum.
• Oversee shifts, events, and programming in galleries and ticketing areas; coordinate with internal teams.

Skills

Customer service

Hospitality

Leadership

Communication

Staff development

Multilingual (preferred)

Education

Bachelor’s degree (preferred)

Tools

POS systems

Ticketing systems

Microsoft Office

Job description

The Broad in Los Angeles seeks a Visitor Experience Manager to lead a large front-line team, hire and train staff, schedule operations, and ensure outstanding visitor service across all museum activities. The role emphasizes a welcoming, inclusive culture and accountability in daily operations.

You will work closely with Directors to support exhibitions, events, and educational programs while maintaining high standards of guest relations and safety.