Manager, User Experience and Engagement

Asurion; Nashville (TN); Remote; USD 85,000 - 110,000; Full time

Job summary

A leading company is seeking a Manager for Sales Performance Platforms UX. This role involves enhancing analytics solutions for Sales employees, requiring strong analytical skills, collaboration, and a passion for data-driven decision-making. The ideal candidate will engage cross-functional teams to build and scale analytics platforms, ensuring user satisfaction and driving business results.

Qualifications

• 3+ years’ experience with data analysis.
• Experience in product development and agile methodologies.

Responsibilities

• Drive product adoption and engagement with analytics platform.
• Gather and prioritize user requirements for development.

Skills

Analytical Skills

Communication

Customer-Centric

Collaboration

Problem Solving

Tools

Power BI

Tableau

Figma

Job description

Job Title: Manager, Sales Performance Platforms UX

Location: Remote, USA or Nashville, TN

ROLE PURPOSE

The Marketing Analytics team at Asurion helps the company make informed decisions and develop analytics solutions to enable that. This person in this role will be key to engaging and enabling dozens of Sales employees to be more successful by using Marketing Analytics reporting and tools, primarily delivered through Business Intelligence platform and analytics portals.

The ideal candidate will have strong analytical skills and business acumen, familiarity and a passion for building data products, and excellent training/communication skills. The candidate must be customer-centric and be able to balance the demands of a rapidly growing, complex entrepreneurial environment where ingenuity, rather than precedence, drives how things should be done.

YOU ARE PASSIONATE ABOUT

• Craft a compelling platform vision and masterfully drive alignment within your team and across the business
• Build and scale great analytics platform by working within a cross-functional team of engineers, designers, and business analysts
• Conduct research and leverage quantitative data and qualitative user feedback to develop products and experiences that customers love and deliver on key business results

• Well versed in product development methodologies
• Have solid experience working with technology teams and have a data-driven and collaborative mindset.

• Partner and communicate effectively with a variety of teams and stakeholders in a highly matrixed organization

• You have a passion for delivering great experiences for customers
• Contribute to a collaborative, inclusive, fun, and high-performance team culture
• Using data tools to understand business results and create strategies to hit goals
• Teaching others how to use new tools to make their jobs easier and make them more successful

HOW YOU WILL DRIVE IMPACT

User Requirements and Report Design

• Requirements gathering, vetting, and prioritization (as a contributor and/or owner)
• Translate priority requests into work request for the development team
• Own and contribute to design sessions with users and team members
• Perform user acceptance testing

User Engagement

• Drive product adoption, usage, and engagement with internal and external teams
• Engage account advocates to assist in driving analytics platform success
• Engage users through a variety of methods to collect, analyze, and prioritize feature roadmap and release schedules
• Partner with other Marketing Analytics members to showcase products to internal account meetings
• Design, capture, and evaluate platform metrics to understand usage/issues to suggest improvements

PROFESSIONAL COMPETENCIES:

Technical and Analytical

• Ability to learn quickly and develop a deep understanding of data and tools as well as business and performance drivers
• Excellent data analysis skills and ability to derive insights from data
• Experience using and designing in BI Tools such as Power BI or Tableau
• Experience designing solutions in Figma or similar tools
• Experience operating in an agile team environment

Foundational

• Strong business acumen, especially in field sales and subscriber growth performance metrics
• Demonstrated ability to solve problems, think critically, and drive results
• Experience training others on new skills and tools; remote (video conference) training experience preferred
• Excellent collaboration and cross functional partnership skills and ability to influence colleagues from all business functions
• Self-motivated and able to act independently with minimal direction
• Ability to manage ambiguity and communicate uncertainty proactively
• Strong ability to prioritize and manage multiple projects and processes simultaneously

REQUIRED QUALIFICATIONS

• 3+ years’ experience with data analysis as part or all of your position: could be as an analyst, modeling, consulting, planning/forecasting, sales/marketing/product operations and/or analytics, or any combination of these roles
• 3+ years’ experience using data to inform business decision making and/or to drive results
• Experience in product development (e.g., empathy interviews, requirements/backlog management, agile sprint planning, road map planning)

PREFERRED QUALIFICATIONS

• Experience working with Asurion products with the intent to drive growth through a combination of data and value messaging.
• Experience working directly or indirectly with carrier teams with a clear understanding of leader / seller motivations and workflows.
• Experience managing internal and external relationships and expectations

Travel: 5-10%