Manager U.S. Life Information Systems

Pan-American Life Insurance Group; Oakbrook Terrace (IL); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Bonus included

Medical benefits

401(k)

Paid time off

Tuition reimbursement

Flexible work environment

Career development

Job summary

Pan-American Life Insurance Group (PALIG) is seeking a Manager for U.S. Life Information Systems to lead a team delivering business analysis, application delivery, and production support for Private Client Life and U.S. Life Insurance apps.

You will partner with business stakeholders and IT teams to ensure real value from technology initiatives, maintain stability, and drive governance and continuous improvement across the SDLC.

Qualifications

• Bachelor's degree in IT/CS/Business preferred or equivalent.
• 7+ years IT experience including BA, application support, SDLC, production support.
• 3+ years leadership or delivery management experience.
• Experience in life insurance or regulated industry.
• Experience with Agile/Scrum or hybrid delivery.
• Experience collaborating with remote teams and vendors.
• Familiarity with Jira, Confluence, ServiceNow, Azure DevOps, Microsoft Planner.

Responsibilities

• Lead Business Systems Analysts in developing requirements, user stories, acceptance criteria, workflows, and solution documentation.
• Partner with stakeholders to define scope, value, risks, and improvements; ensure alignment with business objectives.
• Manage projects, enhancements, timelines, risks, issues, and stakeholder communications; support Agile practices.
• Oversee ongoing application operations, incident management, and change governance for assigned apps.
• Build strong relationships with partners, IT leadership, vendors, and cross-functional teams; support onboarding and knowledge transfer.

Skills

Leadership

Business analysis

Agile methodologies

Stakeholder engagement

Vendor management

Production support

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

ServiceNow

Azure DevOps

Microsoft Planner

Job description

Manager, U.S. Life Information Systems

Department: Information Technology

Location: US Remote | Hybrid Work Opportunities Available

About the Role:

Pan-American Life Insurance Group (PALIG) is seeking a Manager, U.S. Life Information Systems to lead a team responsible for business analysis, application delivery, quality assurance coordination, and operational support for assigned Private Client Life and U.S. Life Insurance applications. This role serves as a strategic partner to business stakeholders and technology teams, ensuring application enhancements, production support activities, and technology initiatives are delivered effectively and aligned with business objectives. The ideal candidate combines strong leadership capabilities with expertise in business analysis, application delivery, Agile methodologies, stakeholder engagement, production support, and vendor management. This position works closely with business partners, Product Owners, developers, QA teams, architecture, Information Security, and external vendors to deliver high-quality, scalable technology solutions while maintaining application stability and operational excellence.

Essential Functions:

Lead Business Analysis & Requirements Delivery

Lead Business Systems Analysts in developing clear, complete, and traceable requirements, user stories, acceptance criteria, workflows, and solution documentation. Partner with business stakeholders to define scope, business value, risks, process improvements, and practical technology solutions. Promote consistent business analysis standards, solution validation, and understanding of supported applications, integrations, and downstream impacts.

Lead Delivery Execution

Manage projects, application enhancements, operational initiatives, timelines, dependencies, risks, issues, and stakeholder communications. Partner with Product Owners, Scrum Masters, QA teams, developers, vendors, and business stakeholders to prioritize, refine, estimate, and prepare work for execution. Support Agile and Scrum practices, including backlog refinement, sprint planning, story reviews, delivery planning, and retrospectives.

Support Application Operations, Stability & Change Governance

Oversee ongoing application support, issue triage, defect review, enhancement intake, service requests, and stakeholder communications for assigned applications. Prioritize production issues, recurring problems, operational risks, and support needs through resolution. Partner with application, business, vendor, QA, and Information Security teams on incident management, root cause analysis, testing, release readiness, operational handoff, and SDLC/change compliance.

Lead Teams, Vendors & Stakeholder Relationships

Set goals, expectations, responsibilities, deadlines, and performance plans aligned with business and strategic priorities. Provide leadership, coaching, mentoring, performance management, development support, and work assignments based on business priorities and team capacity. Build strong relationships with business partners, IT leadership, vendors, project teams, and stakeholders while supporting onboarding, knowledge transfer, and collaboration.

Drive Continuous Improvement, Governance & Operational Excellence

Monitor budgets, expenses, standards, governance practices, and continuous improvement initiatives to support delivery commitments. Maintain standards for business analysis deliverables, project documentation, intake processes, reporting, delivery governance, and SDLC/change expectations. Identify opportunities to streamline intake, reporting, documentation, testing coordination, and operational processes.

Education & Experience:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred. Equivalent experience may be considered. 7+ years of relevant IT experience, including business analysis, application support, SDLC delivery, technology implementation, or production support. 3+ years of leadership, supervisory, project management, or delivery management experience. Experience working within life insurance, financial services, or another regulated industry. Experience working with Agile, Scrum, or hybrid delivery methodologies. Experience collaborating with remote teams, vendors, and cross-functional stakeholders. Familiarity with tools such as Jira, Confluence, ServiceNow, Azure DevOps, or Microsoft Planner preferred. Bilingual English/Spanish skills are preferred.

Knowledge, Skills & Abilities (KSAs):

• Strong leadership, coaching, and team development skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong stakeholder management and relationship-building capabilities.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience leading cross-functional teams and driving organizational alignment.
• Strong understanding of SDLC, application delivery, governance, and operational support practices.

What We Offer:

• Competitive compensation package (base salary & bonus)
• Comprehensive benefits, including medical, dental, vision, 401(k), paid time off, and tuition reimbursement
• Medical and dental coverage effective the first of the month following 30 days of service
• Flexible work environment that supports work-life balance
• Opportunities for professional growth and career development within a global organization

About Us:

Pan-American Life Insurance Group (PALIG) serves the life, accident, and health insurance needs of individuals and businesses across 49 U.S. states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands through its U.S.-based member companies, Pan-American Life Insurance Company and Pan-American Assurance Company. At PALIG, our employees are our greatest asset. We value collaboration, trust, innovation, and the confidence of our policyholders. Our long-standing commitment to excellence continues to drive our success. Pan-American Life is an Equal Opportunity Employer and a Drug-Free Workplace. Pan-American Life Insurance Group (PALIG) is a leading provider of life, accident and health insurance. For more than 110 years, we have earned the trust of millions of customers across the Americas by delivering trusted financial security and peace of mind so they can protect what matters the most – their families, their business and their futures.

At Pan-American Life we are seeking qualified, dedicated, result-driven candidates whose capability and passion for work can directly contribute to our company’s success.

Pan-American Life is an Equal Opportunity Employer and a Drug-Free Workplace.