Manager - Travel Insurance Product Management

American Express; New York (NY); Sur place; USD 130 000 - 180 000; Plein temps

Résumé du poste

American Express is seeking a Manager, Product Manager to lead the U.S. Travel Insurance portfolio within the PML organization. You will own the P&L, define strategy, and work with partners to drive revenue growth and customer value.

The role emphasizes portfolio health, product refresh, and external relationship management, with hands-on experience in strategy, prioritization, and delivery across multiple stakeholders.

Qualifications

• Bachelor's Degree and 5 years of work experience.
• Strong product mindset with P&L awareness and customer focus.
• Ability to translate insights into strategy and action.

Responsabilités

• Deliver product strategy and optimize performance by understanding key P&L drivers.
• Own the Travel Insurance P&L and revenue growth targets.
• Drive vision and development of products, features, and capabilities based on customer insight.
• Collaborate with internal and external partners to improve customer experience and claims servicing.
• Project manage critical workstreams and oversee timelines and progress.
• Identify operational issues and drive end-to-end remediation with listening posts.

Connaissances

Product management

P&L management

Stakeholder collaboration

Customer insights

Storytelling

Formation

Bachelor's Degree and 5 years of work experience

Description du poste

Job Description

Growing consumer lending is a top priority for American Express, especially as the company mobilizes to capitalize on key growth opportunities. As a result, the Product Management and Lending (PML) organization has been created to evolve our portfolio and transform the way we meet customer’s borrowing needs in an evolving landscape.

Within PML, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The team has an ambitious growth plan to double revenue by 2029.

The Manager, Product Manager supports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for American Express® Travel Insurance Product. This includes core aspects of portfolio management (e.g., P&L management, engagement strategies, NPS and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management.

This is a great opportunity to not only get hands-on experience maintaining innovative products, but also to hone knowledge and expertise in managing products and strategic partner relationships.

Responsibilities

Key Responsibilities

• Deliver product strategy and optimize performance by understanding key P&L drivers (i.e.; customer research, usability studies, market analysis)
• Understand and own the American Express® Travel Insurance P&L and revenue growth targets
• Drive vision and development of products, features, and capabilities based on an intimate knowledge of the customer mindset
• Collaborate with internal and external partners to improve the customer experience, deliver on business goals and enhance claims and servicing
• For external partners, responsible for ensuring all strategic and operational deliverables are met
• Project management of all critical workstreams to drive project plans forward toward targeted timeframes by ensuring oversight of critical timelines & progress of all activities
• Lead identification of operational issues and end to end remediation by developing and maintaining external listening posts to ensure voice of the customer and competitor

Qualifications

Minimum Qualifications

• Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude
• Strong customer mindset and proven experience translating customer insights into action
• Superior relationship management, communication and storytelling skills with a demonstrated ability to collaborate and influence
• Bachelor's Degree and 5 years of work experience
• Highly adaptable and able to balance multiple priorities in dynamic environment
• Solutions-oriented mindset and critical thinker
• A role model with a passion for career development

Preferred Qualifications

• Proficiency in understanding portfolio P&L
• Prior experience in the insurance field

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.