Director, Digital Entertainment Experiences

American Express; New York (NY); On-site; USD 220,000 - 320,000; Full time

Job summary

American Express seeks a Director to lead strategy and product development for a portfolio of digital experiences that amplify the Membership value and entertainment offerings. The role is highly visible, requiring collaboration across the Enterprise and external partners to deliver innovative experiences on ambitious timelines.

You will work closely with Engineering, Design, and Marketing to shape roadmaps, align with business goals, and deliver high-quality digital capabilities that delight

Qualifications

• 7+ years of digital product management experience leading customer-facing products from strategy to launch and optimization.
• Proven people leadership with a track record of building high-performing teams.
• Experience leading large-scale digital initiatives with multiple workstreams and dependencies.
• Strategic thinker who translates customer and business needs into digital experiences.
• Proven track record of conceiving, building and launching innovative digital products and capabilities.
• Strong judgment navigating ambiguity, priorities and tradeoffs.

Responsibilities

• Lead strategy and product development across a portfolio of digital experiences.
• Collaborate with Engineering, Design and Research, and external partners to deliver high-quality products.
• Drive decisions across a highly matrixed organization with senior stakeholders.

Skills

Digital product management

People leadership

Cross-functional collaboration

Strategic thinking

Data-driven decision making

Execution under timelines

Job description

Director, Digital Brand Experiences

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The Global Brand Strategy & Insights (GBSI) team sits within GABM. We are responsible for accelerating brand consideration globally by delivering robust insights, transformative brand strategies, and key capabilities for marketers across the organization.

The Digital Brand Products team sits within the Global Brand Marketing and Experiences team (GBME) within Global Advertising and Brand Management (GABM). The product team's mission is to position the American Express brand at the forefront of innovation by creating digital experiences and capabilities that address evolving customer needs, deliver differentiated value, and continue to make American Express an essential part of our customers' and prospects' lives.

Digital Brand Products is in the midst of an exciting transformation. As American Express continues to invest in differentiated experiences that bring the value of Membership to life, we're looking for a high-performing Director to lead strategy and product development across a portfolio of high-profile digital experiences.

A major focus of this role will be shaping and delivering the next generation of American Express Entertainment. With significant investment and ambition behind this space, the Director will help build a best-in-class digital destination that makes it easier for Card Members to discover and access the entertainment experiences, benefits and access that come with Membership. This is a highly visible, fast-moving initiative with ambitious timelines and broad engagement across the Enterprise.

This role will require deep collaboration with teams across the Enterprise, as well as third-party and agency partners:

• American Express Technology (AET): Director counterparts and dedicated engineering teams
• Enterprise Product, Partnership & Marketing Teams: Including Enterprise Digital Experiences (EDX), Enterprise Design & Research (EDR), GABM Sponsorships, US Consumer Marketing, Global Commercial Services and International Card Services
• Third-party and agency partners

Qualifications

• 7+ years of digital product management experience, including leading complex customer-facing products from strategy through launch and optimization
• Dynamic and experienced people leader with a track record of building high-performing teams
• Proven experience leading large-scale, high-visibility digital initiatives with multiple workstreams and technology dependencies
• Strategic and creative thinker who can translate customer and business needs into compelling digital experiences
• Proven track record of concepting, building and launching innovative digital products and capabilities
• Strong product judgment with the ability to navigate ambiguity, competing priorities and complex tradeoffs
• Exceptional cross-functional leadership and partner management skills, with the ability to influence and drive decisions across a highly matrixed organization
• Experience partnering closely with engineering, design and research teams to deliver high-quality digital products
• Superior communication skills with the ability to engage and influence stakeholders at all levels, including senior executives
• Strong execution and organizational skills, with the ability to manage multiple critical priorities under tight timelines
• Strong analytical orientation and experience using customer insights, data and experimentation to inform product decisions
• Enthusiasm and passion for entertainment, emerging technologies, digital capabilities and disruptive thinking

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.