Manager, Transfer Agent Operations

Vertalo; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Collaborative culture

Opportunities for professional advancement

Impact on product and client success

Job summary

A leading technology firm in Austin is seeking a Manager or Director, Transfer Agent Lead to enhance Transfer Agency operations. Responsibilities include overseeing compliance, managing investor transactions, and client engagement. Ideal candidates should have a Bachelor's degree and at least 3 years of related experience. This hybrid role encourages collaboration and professional growth within a dynamic environment.

Qualifications

• 3+ years of experience at a Transfer Agent or in investor services.
• Strong understanding of trading, transfers, or investor operations.
• Experience in delivering software demonstrations.

Responsibilities

• Lead the processing of trades and investor transactions.
• Ensure compliance with internal policies and SEC requirements.
• Act as primary contact for strategic enterprise clients.

Skills

Client relationship management

Operational efficiency

Transfer Agency expertise

Technical requirements translation

Communication skills

Education

Bachelor’s degree in Business, Finance, Technology, or related field

Job description

Vertalo was the first issuer of a compliant Reg D/S equity token, in March of 2018. Since that time, Vertalo (chainenabled.substack.com) has worked with over 100 clients from around the world, and currently manages more than 100,000 investor accounts on behalf of our issuer clients.

In May of 2018, we took our experience as an issuer of tokenized equity and, believing that distributed ledger technology was a step-function improvement in asset management and distribution, we pivoted to become an API-first platform offering data management, tokenization, and transfer agency.

Due to growth in and expansion of our clients, and new opportunities that require more specialized and experienced team members, we are adding to staff. While this position is 'Hybrid], our preference for this and other non-sales/developer positions is an Austin or nearby location. We think that staff development and collaboration is fostered by in-person knowledge transfer.

The Role: Vertalo is seeking a detail-oriented and client-focused Manager or Director, Transfer Agent Lead to oversee and enhance our Transfer Agency operations and compliance. This role is central to ensuring accurate processing of investor transactions, maintaining compliance, and driving operational excellence. In addition to managing core operations, you will partner with enterprise clients to understand their needs, deliver software demonstrations and workshops, and collaborate with product teams to shape solutions. Over time, you will grow into a subject matter expert in Transfer Agency, serving as a trusted advisor to clients and a key resource internally.

Key Responsibilities

• Transfer Agency Operations
• Lead the processing of trades, transfers, and related investor transactions with precision and timeliness.
• Ensure compliance with internal policies, client agreements, and SEC regulatory requirements.
• Monitor and improve operational workflows to increase efficiency and accuracy.
• Provide guidance and oversight on complex transfer scenarios, escalating when necessary.
• Client Engagement & Enablement
• Act as the primary point of contact for strategic enterprise clients, supporting them through onboarding and ongoing account management.
• Deliver tailored software demonstrations and conduct client workshops to educate and showcase platform capabilities.
• Build and maintain strong relationships with key client stakeholders to drive adoption, satisfaction, and retention.
• Partner with clients to understand their business and technical requirements.
• Translate those needs into actionable insights for the product and engineering teams.
• Serve as an internal advocate for clients, ensuring the Transfer Agency function continues to evolve to meet market needs.
• Develop deep knowledge of Transfer Agency operations, regulations, and industry best practices.
• Share insights to guide internal decision-making and product development.
• Become a subject matter expert, supporting both clients and colleagues on Transfer Agency-related topics.

Qualifications

• Bachelor’s degree in Business, Finance, Technology, or related field (or equivalent experience).
• 3+ years of experience at a Transfer Agent, or in investor services, financial operations, or related roles.
• Strong understanding of trading, transfers, or investor operations.
• Proven ability to manage client relationships and translate business/technical requirements into solutions.
• Experience delivering software demonstrations and facilitating client workshops.
• Excellent communication, organizational, and relationship-management skills.
• Interest in building advanced expertise in Transfer Agency.
• Ability to manage multiple priorities in a fast-paced environment.

Why Join Us

• Lead the development and delivery of our Transfer Agency function at the intersection of operations and client solutions.
• Opportunity to become a recognized subject matter expert in Transfer Agency.
• Direct impact on client success, product evolution, and business growth.

Collaborative, innovative culture with opportunities for professional advancement.