Strategic Account Manager

TransferMate Global Payments; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and incentive structure

Collaborative culture

Flexible working model

Job summary

TransferMate Global Payments based in New York is looking for a Strategic Account Manager to own and grow key Banking and Fintech partnerships. This role emphasizes building strong relationships, driving partner adoption, and ensuring long-term success. Ideal candidates will have over three years' experience in cross-border payments or fintech, with a strong understanding of payments infrastructure. This role requires one day per week in-office and offers a competitive compensation package along with opportunities for growth in a fast-paced environment.

Qualifications

• 3+ years experience in fintech, banking partnerships or payments.
• Ability to drive revenue growth within existing partnerships.
• Experience managing enterprise partnerships with multiple stakeholders.

Responsibilities

• Own day-to-day relationships with Banking & Fintech partners.
• Identify opportunities for payment volume and product adoption growth.
• Monitor partner performance and build actionable growth plans.

Skills

Experience in cross-border payments

Understanding of payments infrastructure

Account Management or Sales experience

Strong communication and presentation skills

Education

BA/BS degree or equivalent experience

Job description

TransferMate – a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.

Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our #OneTeam ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.

As a Strategic Account Manager at TransferMate, you will own and grow a portfolio of key Banking and Fintech partnerships. This is a relationship-first, commercially driven role focused on driving partner adoption, revenue growth, and long-term strategic alignment.

You will act as the central quarterback across partner stakeholders and internal teams (Sales, Product, Compliance, Implementations)—ensuring partners are fully enabled, engaged, and scaling with TransferMate’s solutions.

A core part of the role is running structured partner cadences (weekly/bi-weekly calls, MBRs, QBRs), identifying growth opportunities, and removing blockers to unlock revenue.

This role requires one day per week in the office (Madison Ave).

Key Responsibilities

• Own day-to-day relationships with Banking & Fintech partners, acting as the primary point of contact post-sale·
• Run weekly / bi-weekly partner calls, ensuring clear actions, accountability, and forward momentum·
• Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with senior stakeholders·
• Build multi-threaded relationships across Product, Treasury, Compliance, and Commercial teams on the partner side.

Revenue Growth & Commercial Expansion

• Identify and execute on opportunities to increase payment volumes, corridor expansion, and product adoption
• Drive revenue growth across existing partners, aligned to quarterly and annual targets
• Partner with Sales to support upsell, cross-sell, and new use case expansion (e.g. receivables, payables, global accounts)
• Track pipeline within accounts and proactively convert opportunities into live flows

Partner Enablement & Education

• Deliver enablement sessions to partner Sales and Product teams to position TransferMate effectively
• Clearly articulate value propositions (cost savings, new revenue streams, operational efficiency, risk reduction)
• Support partners in embedding TransferMate into their go-to-market and client offering

Internal Coordination & Problem Solving

• Act as the internal advocate for partners, coordinating across Compliance, Product, Implementations, and Finance
• Proactively identify and remove blockers (onboarding friction, integration delays, operational gaps)
• Navigate complex processes such as KYC, safeguarding, API integrations, and payment flows

Strategic Thinking

• Bring strategic thought leadership to partners—advising on how to scale their cross-border payments offering
• Use data (volumes, revenue, adoption metrics) to identify trends and growth levers
• Feed market and partner insights back into Product to influence roadmap andinnovation

Performance Management & Reporting

• Monitor partner performance (volumes, revenue, usage trends) and build actionable growth plans
• Maintain clear reporting for internal stakeholders (Sales leadership, Product, Compliance)
• Ensure high partner satisfaction and retention across your portfolio

Skills & Experience

• 3+ years experience in cross-border payments, fintech, or banking partnerships (Account Management or Sales)
• Strong understanding of payments infrastructure (FX, global accounts, payables/receivables, APIs)
• Experience managing enterprise or strategic partnerships with multiple stakeholders
• Proven ability to drive revenue growth within existing accounts

What Success Looks Like

• Partners are fully engaged, enabled, and scaling with TransferMate
• Clear and consistent meeting cadence and governance in place across all accounts
• Measurable growth in volumes, revenue, and product adoption
• Strong internal alignment with minimal friction across onboarding, compliance, and product· TransferMate is positioned as a strategic partner—not just a provider

Requirements

• BA/BS degree or equivalent experience
• Exceptional communication and presentation skills
• High levels of ownership, initiative, and accountability
• Ability to operate in a fast-paced, high-growth fintech environment

What We Offer

• Competitive compensation and incentive structure
• A collaborative culture with room to innovate and influence product direction
• Flexible working model and ongoing professional development support.