Manager, Training and Enablement

MDaudit; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

MDaudit is seeking a Manager of Training and Enablement to lead and direct the training program for healthcare platforms nationwide. The role partners with Implementation, Support, and Product Management to drive customer adoption and success.

Responsibilities include designing eLearning modules, delivering one-on-one training, expanding training services, overseeing the LEARN LMS platform, and mentoring the training team to meet revenue goals and quality standards.

Qualifications

• Four-year college degree or equivalent related work experience
• 5 years of training experience and leading
• Experience building and maintaining eLearnings
• Experience launching and scaling a Learning Management System (LMS)
• Demonstrated knowledge and proficiency in instructional design, including training task analysis, writing objectives, curriculum and lesson planning/design, implementation, and evaluation
• 5 years of experience in healthcare setting
• Oversight of information systems-based projects
• Excellent knowledge and skill using Microsoft Office Suite

Responsibilities

• Executes on the strategic vision of the training program, aligning to industry leading methodologies
• Directs training and enablement programs to drive customer adoption and utilization
• Designs and develops eLearning modules; ensures content is current and engaging
• Provides one-on-one training and consulting to accelerate product adoption and customize training
• Drives expansion of services and collaborates with CE and Marketing to drive adoption
• Collaborates across CE to identify module and client risk and creates opportunities to reengage
• Leverages customer feedback to build strategic customer relationships
• Coordinates onsite training opportunities and Train the Trainer programs
• Maintains and evolves the LEARN LMS platform to support new products
• Drives team to meet Revenue Generating goals annually
• Demonstrates product expertise and high service delivery
• Assesses needs and improves offerings quarterly
• Evaluates program effectiveness via surveys and NPS
• Demonstrates industry knowledge to drive customer success
• Drives team metrics and goals
• Ensures trainings are delivered based on organizational needs
• Mentors and coaches to improve team performance

Job description

Most job postings are the same (and can be pretty boring, right?!). That's why we want to start out by telling you what's in it for you:

We have an amazing platform that maximizes revenue for thousands of healthcare organizations across the country!

• We embrace diversity in a serious way!
• We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
• We celebrate and promote career growth and advancement.
• We have an awesome on-demand learning program.
• We do fun stuff like remote Cooking Classes, Yoga Sessions & Mixology Classes because we like to have fun!
• We have an awesome benefits package with Medical, Dental & Vision Coverage & 401K (with company match).
• We have an unlimited vacation policy - that's right, take vacation when you want and come back to work refreshed!
• We have cool Peer Nominated Awards & Recognition because we like to celebrate our employees!

We are currently seeking a Manager of Training and Enablement, to join our team. The Manager of Training and Enablement is responsible for leading and directing the training program that involves complex and critical business processes and systems. This role is responsible for engaging and collaborating with customers to develop comprehensive training programs, bolstering adoption, and driving customers to success. The position will collaborate with Implementation, Support, and Product Management to create exceptional user experiences and success.

This role is remote with the ability to travel up to 20% to our customers nationwide and attend occasional on-site internal meetings, as required.

Requirements

Essential Duties and Responsibilities Include but not limited to the following:

• Executes on the strategic vision of the training program, aligning the program development to industry leading training methodologies and maintaining a best-in-class program
• Directs MDaudit customer facing and internal training and enablement programs to drive customer adoption and utilization
• Designs and develops eLearning modules that support product features and customer training needs, ensuring content is current, engaging, and aligned with MDaudit standards and learning objectives
• Provides one-on-one training and consulting services to clients to accelerate product adoption, troubleshoot implementation challenges, and customize training approaches to meet specific organizational needs
• Executes on the expansion of Optimization Menu of Services and collaboration with Customer Experience (CE) and Marketing to drive adoption.
• Collaborates across CE to identify module and client risk and creates training opportunities to deflect and reengage
• Leveraging NPS/Voice of the Customer to build strategic customer relationships to impact Customer Experience
• Designs and coordinates onsite training opportunities, specifically Training Academy and Train the Trainer and onsite Go Live and Post Live Optimization programs with the given strategic vision
• Maintains and drives vision of our LEARN (LMS) platform, evolving to meet the needs of new products and services
• Drives Training team to meet or exceed Revenue Generating goals annually
• Demonstrates product Subject Matter Expertise and ensures training team is exhibiting high level of service delivery to customers
• Conducts need assessments quarterly analyzes and identifies methodologies to improve existing training offerings for Training and Implementation and materials as necessary
• Evaluates program effectiveness via customer satisfaction and NPS surveys, and evolves to keep with quality standards
• Demonstrates expertise in our product, value proposition, industry, and best practices to drive customers’ success on our platform
• Drives team metrics and goals
• Ensures classrooms, workshops, and optimizations are delivered based on organizational needs (assists where needed)
• Improve team performance through mentoring and coaching

Required skills

• Exceptional interpersonal and presentation skills
• Service delivery (consulting, training) experience with a SaaS company in the enterprise (B2B) space
• Entrepreneurial mindset with a sense of urgency to deliver and a bias for action
• Ability to resolve problems independently
• Strong organizational skills
• Ability to employ sound judgment in order to prioritize needs and tasks
• Demonstrated verbal and written communication skills
• Ability to concurrently manage multiple, complex projects with high quality results
• Ability to be flexible and respond positively in dynamic environments
• Ability to collaborate with interdepartmentally and with customers to effectively create training programs
• Demonstrated ability to integrate business and operational processes with technical solutions
• Ability to transfer specialized compliance auditing and workflow knowledge to current MDaudit business needs
• Hands-on experience with compliance, coding and auditing, practice management or clinical technology systems
• A solid understanding of healthcare information systems and practice management or clinical technology systems
• Proficiency in Microsoft Office

Education and Experience

• Four-year college degree or equivalent related work experience
• 5 years of training experience and leading
• Experience building and maintaining eLearnings
• Experience launching and scaling a Learning Management System (LMS)
• Demonstrated knowledge and proficiency in instructional design, including training task analysis, writing objectives, curriculum and lesson planning/design, implementation, and evaluation
• 5 years of experience in healthcare setting
• Oversight of information systems-based projects
• Excellent knowledge and skill using Microsoft Office Suite