Territory Manager

Otis SE; Fairfield (NJ); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical, prescription,-d

Paid vacation and holidays

Paid sick leave

Life insurance and disability coverage

Voluntary benefits: legal, pet, home,

Birth/adoption and parental leave with

Tuition reimbursement

Spot performance bonuses

Job summary

Otis Elevator Company is seeking a Manager, Territory Management to lead service operations across designated territories. This role oversees day-to-day management of field supervisory staff, staff selection, training, and safety, while aligning operations to deliver high-quality products and services for customers in a fast-paced environment.

The position emphasizes field leadership, customer satisfaction, and efficient use of labor and materials, with opportunities to drive improvements and

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience
• Experience with leading a team of technicians is preferred
• Elevator industry is desired, but not required
• Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment
• Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must
• Candidates must have strong computer and technology skills, business acumen and a passion for customer service

Responsibilities

• Ensuring field employee safety
• Meeting with customers to ensure obligations and expectations are achieved
• Directing the performance of field maintenance and contractual service operations
• Conducting field education training with field workforce
• Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
• Improving efficiencies, managing route schedules and callback rates
• Providing technical support
• Authorizing repair orders and tracking completion
• Managing labor and material investments within budget
• Leading change to better efficiency and communication
• Serve as the primary point of contact for field teams and customers, including responding to urgent operational issues and business-critical escalations outside of regular business hours

Skills

Team leadership

Field operations

Customer service

Communication skills

Safety compliance

Project management

Technical aptitude

Budget management

Strategic planning

Problem solving

Education

High school diploma; BA/BS preferred

Tools

MS Office

Field service software

Job description

Otis Elevator Company is searching for a highly motivated Manager, Territory Management to lead service operations activities in their assigned territories.

Location: OT228: GNK - FAIRFIELD, NJ 105 FAIRFIELD ROAD, FAIRFIELD, NJ, 07004 USA

This individual will be responsible for day-to-day management and training of field supervisory staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction. If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you.

We are seeking a motivated, top performing field operations professional to deliver high quality products/services that meet customer needs. On a typical day you will:

• Ensuring field employee safety
• Meeting with customers to ensure obligations and expectations are achieved
• Directing the performance of field maintenance and contractual service operations
• Conducting field education training with field workforce
• Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
• Improving efficiencies, managing route schedules and callback rates
• Providing technical support
• Authorizing repair orders and tracking completion
• Managing labor and material investments within budget
• Leading change to better efficiency and communication
• Serve as the primary point of contact for field teams and customers, including responding to urgent operational issues and business-critical escalations outside of regular business hours

What you will need to be successful:

• High school education required; BA/BS degree preferred or equivalent relevant work experience
• Experience with leading a team of technicians is preferred
• Elevator industry is desired, but not required
• Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment
• Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must
• Candidates must have strong computer and technology skills, business acumen and a passion for customer service

What's In it For Me / Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being
• Life insurance and disability coverage to protect you and your family
• Voluntary benefits, including options for legal, pet, home, and auto insurance
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families
• Pursue your educational goals with our tuition reimbursement program
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation

Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Salary Transparency: The salary range for this role is $90,000 to $115,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].