Manager - Technology Support

Black Rock Groups; Illinois; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Job summary

Tech Mahindra is seeking a Senior Site Reliability Engineer for Oracle Transportation Management (OTM) in Chicago, IL. The role focuses on designing, deploying, and maintaining highly available OTM environments across on‑premises and SaaS platforms.

You will lead monitoring, incident management, capacity planning, performance tuning, and automation while supporting OTM SaaS releases and cloud migrations with OCI/GCP familiarity.

Qualifications

• 10+ years IT/SRE experience
• 5+ years exclusive, hands-on OTM experience
• OTM on-premises and SaaS/cloud
• Strong Oracle DB & Java knowledge
• SRE activities: monitoring, incident management, capacity planning, performance tuning, automation

Responsibilities

• Design, implement, and maintain OTM environments across on‑premises and SaaS platforms
• Monitor health and performance using observability tools
• Lead incident response and RCA to minimize business impact
• Support OTM SaaS releases, patching, deployment, and environment management
• Collaborate with cloud, application, and database teams to deliver reliable OTM solutions
• Implement SLOs/SLIs and reliability metrics for critical OTM services

Skills

SRE

Cloud platforms

Python scripting

Kubernetes

Java

.NET

Terraform

Ansible

Docker

Observability

Incident response

Education

Bachelor's degree in CS/Engineering

Tools

Terraform

Puppet

Ansible

Oracle OTM

Snowflake Observe

OEM Monitoring

Kubernetes

Docker

OCI

GCP

Java

REST APIs

Job description

OTM - Senior Site Reliability Engineer

Location: Chicago, IL
Experience: 10 Years
Role: Senior Site Reliability Engineer Oracle Transportation Management (OTM)

C2H rate - $65 - 70 /hr

Salary - $110K - $120K

Design, implement, and maintain highly available, scalable, and reliable Oracle Transportation Management (OTM) environments across on premises and OTM SaaS platforms through SRE frameworks.

Bring a minimum of 5 years of hands on, dedicated OTM experience, with strong expertise in OTM application Knowledge, production, integrations, deployments, and troubleshooting skills.

Strong knowledge on Oracle database and Java programming

Perform SRE activities including monitoring, incident management, capacity planning, performance optimization, automation, problem management, and reliability engineering for OTM environments.

Monitor application health, infrastructure performance, integrations, and critical business processes using observability and monitoring tools.

Troubleshoot complex OTM application, middleware, database, integration, and infrastructure issues, driving incidents through resolution and minimizing business impact.

Support OTM SaaS release, patching, configuration, deployment, and environment management activities while ensuring production stability and reliability.

Work closely with application, development, infrastructure, database, integration, and cloud teams to troubleshoot issues and deliver reliable OTM solutions.

Leverage Snowflake Observe and other observability capabilities to analyze application and platform health, identify trends, detect anomalies, and improve system performance.

Implement and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), alerting, dashboards, and reliability metrics for critical OTM services.

Apply SRE best practices for automation, observability, security, compliance, capacity management, and disaster recovery across OTM environments.

Support cloud based OTM SaaS solutions and contribute to cloud engineering initiatives, with Google Cloud Platform (GCP) experience considered an added advantage.

Bachelor s degree in computer science, Engineering, Information Technology, or a related field, or equivalent professional experience.

At least 10 years of overall IT/SRE experience, including at least 5 years of exclusive, hands on experience with Oracle Transportation Management (OTM).

Proven experience working with OTM both on premises and SaaS/cloud environments.

Hands on experience performing SRE functions such as incident response, monitoring, observability, RCA, performance tuning, automation, capacity planning, and reliability improvement.

Experience with cloud/SaaS platforms, preferably Oracle Cloud Infrastructure (OCI) and Oracle OTM SaaS.

Experience with observability and monitoring platforms such as Snowflake Observe, OEM Monitoring or equivalent tools.

Strong scripting and automation skills using Python, Bash, Shell, or similar technologies.

Experience with Infrastructure as Code (IaC), configuration management, or automation tools such as Terraform, Puppet, or Ansible.

Experience with OTM SaaS migrations, upgrades, releases, patching, and environment transitions.

Experience with GCP, cloud native technologies, containers, Docker, or Kubernetes.

Experience with Java and .NET applications and enterprise integration technologies.

Experience with Kafka, REST/SOAP APIs, enterprise integrations, databases, and distributed systems.

The pay range for this role is $110,000-$120,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [e-mail].