Manager, Technology Finance Support

Jobtailor

Brentwood (TN)

On-site

USD 120,000 - 160,000

Full time

14 days+

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Job summary

Jobtailor in Brentwood, TN seeks a seasoned leader to head the LBS Technology Finance Function Support team, guiding incident resolution, system upgrades, and governance. You will partner with Finance, IT, and vendors to deliver robust technology solutions and support ongoing transformation.

This role emphasizes driving continuous improvement, automating where possible, and leading testing for Oracle Fusion Finance across GL, AP, AR, FA, and Cash Management to ensure reliable operations.

Qualifications

8+ years of experience supporting enterprise Finance applications, ERP systems, or related IT functions.
3+ years of leadership experience managing technical teams and driving performance.
Strong functional knowledge of Oracle Fusion Finance or a comparable ERP platform.
Experience supporting Finance processes including GL, AP, AR, FA, and Cash Management.
Experience leading testing, upgrades, releases, and implementations.

Responsibilities

Lead and develop the Finance Technology Function Support team, providing direction and coaching.
Oversee day-to-day production support for Oracle Fusion Finance applications and ensure stability.
Partner with Finance, IT, and stakeholders to deliver technology solutions.
Manage enhancements, balance operational support with strategic initiatives.
Serve as liaison for vendors and managed service partners, coordinating escalations.
Lead application testing for system upgrades, patches, and new functionality.
Collaborate with Release Management and Data & Integration teams on deployments.
Support optimization across GL, AP, AR, FA, Cash Management, and related modules.
Maintain configuration, security, data integrity, and performance aligned with business needs.
Drive process improvements and automation opportunities to enhance efficiency.
Support strategic Finance initiatives including ERP optimization and transformation projects.
Build relationships with leaders and deliver end-user training and documentation.

Skills

Oracle Fusion Finance

ERP Systems

Production Support

Finance Business Process Knowledge

Vendor Relationship Management

Tools

Oracle EPM

AI‑Enabled Accounts Payable

Release Management

Data & Integration Tools

Job description

Lead and develop the LBS Technology Finance Function Support team, providing direction, coaching, workload prioritization, and performance management while fostering a culture of accountability and continuous improvement.
Oversee day-to-day production support for Oracle Fusion Finance applications, ensuring timely resolution of system issues, service requests, and production incidents while maintaining operational stability.
Partner closely with Finance leadership, Finance Operations, IT, and facility stakeholders to understand business needs, prioritize work, and deliver technology solutions that support organizational objectives.
Manage and prioritize enhancement requests, balancing operational support with strategic initiatives, system optimization efforts, and long‑term Finance transformation goals.
Serve as the primary liaison for Finance application vendors and managed service partners, overseeing vendor performance, coordinating escalations, and ensuring successful service delivery.
Lead application testing efforts for system upgrades, patches, enhancements, and new functionality, ensuring thorough validation and minimal disruption to business operations.
Collaborate with Release Management, Data & Integration teams, and Finance stakeholders to support seamless application deployments and enterprise‑wide technology initiatives.
Support Oracle Fusion Finance optimization efforts across General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and related financial modules.
Partner with Finance and technical teams to maintain application configuration, security, data integrity, and system performance while ensuring alignment with business requirements.
Drive continuous process improvement by identifying automation opportunities, streamlining support processes, and implementing best practices that improve efficiency and user experience.
Lead and support strategic Finance initiatives, including ERP optimization, Finance transformation projects, Oracle EPM (FCCS/ARCS) support, AI‑enabled Accounts Payable initiatives, payment modernization efforts, and future enterprise implementations.
Build strong relationships with business leaders and stakeholders by providing consultative guidance, communicating effectively, and influencing decisions across cross‑functional teams.
Develop and deliver end‑user training, documentation, and knowledge‑sharing materials to improve system adoption and support effectiveness.
Ensure compliance with organizational policies, security standards, healthcare regulations, and internal governance requirements.
Monitor support metrics, identify trends, and implement improvements that enhance service quality, system reliability, and customer satisfaction.

Requirements

8+ years of experience supporting enterprise Finance applications, ERP systems, Finance technology, Oracle applications, or related information technology functions.
3+ years of leadership experience managing technical teams, assigning work, coaching employees, and driving team performance.
Strong functional knowledge of Oracle Fusion Finance or a comparable enterprise ERP platform supporting financial operations.
Experience supporting Finance business processes, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and related financial workflows.
Experience managing production support environments, troubleshooting complex application issues, and maintaining system stability.
Demonstrated experience partnering with Finance business leaders to translate operational needs into technology solutions.
Experience leading application testing, system upgrades, releases, enhancements, and implementation activities.
Experience managing vendor relationships, support partners, and service escalations.
Proven ability to manage multiple priorities while balancing operational support with strategic project delivery.
Strong communication, collaboration, stakeholder management, and relationship‑building skills.

Core Competencies

Demonstrates extensive experience in managing Oracle Fusion Finance applications and ERP systems, with a strong focus on enhancing financial operations and driving continuous improvement. Proven ability to lead technical teams, manage vendor relationships, and deliver technology solutions that align with business objectives.

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