Manager-Technical Services Delivery

Deluxe; Atlanta (GA); On-site; USD 104,000 - 110,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe is seeking a Manager of Technical Delivery to lead a delivery team responsible for consultation, implementation and escalation of new and existing customer software deployments. This role includes hiring, forecasting, performance management and mentoring to ensure high client satisfaction and productive utilization.

The position requires deep technical understanding of the applications, with responsibility for escalation, staffing decisions, and collaboration with Product and Development.

Qualifications

• Education and Experience: Bachelors in Project Management, Business, IT Management, or related field and 5 years experience or HS/GED and 9 years experience in business.

Responsibilities

• Oversee hiring, staff forecasting, and performance management for the Delivery Services team.
• Mentor staff and manage skills development and training.
• Serve as escalation point for project and client satisfaction issues.
• Ensure team productivity and chargeability to drive revenue and client satisfaction.
• Plan staffing needs based on anticipated demand and forecasts.
• Consult on pre-sales opportunities and liaise with Product and Development.

Skills

Analytical skills

Customer service orientation

Detail orientation

Administrative skills

Education

Bachelor's degree in Project Management

High School Diploma or GED

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

• We offer competitive benefits starting on day one, designed to support your life both in and out of work.

• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

  The Manager of Technical Delivery oversees a team of individuals responsible for the consultation, implementation and escalation of new and existing customer software implementations. The position includes hiring and staff forecasting, performance management, skills development and mentoring as well as client escalation. This position assures the resources are maintained at acceptable chargeable and productive utilization levels and works closely with the other parts of Client Services to gain efficiencies and maintain a high level of client satisfaction. In addition, this position requires a deep technical understanding of the applications in their area and will assist with project troubleshooting and tasks as needed to support the team.

• Has overall accountability in the areas of hiring, performance management, training and development for the assigned Delivery Services team

• Serves as an escalation point for project and client satisfaction issues

• Ensures that the team is highly productive, driving revenue and client satisfaction through successful and efficient delivery. Is responsible for the overall chargeability of the team

• Projects hiring/staffing needs based on anticipated demand and forecasts

• Manages and prioritizes current workload of team to minimize stress and attrition

• Consults on pre-sales opportunities and activities as well as a liaison for Product and Development

  Basic Qualifications (BQs)

  Education and Experience: Bachelors in Project Management, Business, IT Management, or related field and 5 years experience or HS/GED and 9 years experience in business.

5 years’ experience leading high performing teams or projects in the banking, payments receivables, lockbox processing or software implementation space.

Preferred Qualifications (PQs)

Education and Experience: Bachelors in Project Management, Business, IT Management, or related field and 5 years experience

3 years of management experience Exceptional analytical skills, customer service orientation, detail orientation and administrative skills. Ability to navigate and manage ambiguous situations; manage changing, competing and conflicting priorities; and multitask effectively, while balancing urgency, speed, accuracy and consistency. Employ independent critical thinking to recognize when something is wrong, gather data, and raise awareness for decision. Ability to provide feedback or proposed solutions in a clear, thoughtful and concise manner. Excellent organization, follow-through and interpersonal skills. Ability to work independently and take direction from multiple leaders in a fast-paced performance-driven environment under minimal supervision. Composed and able to handle pressure and deadlines. Effectively and consistently meet quality and productivity expectations.

Additional Basic Qualifications

Must be 18 years of age or older

Compensation

The compensation range for this position is $104,000.00 - $110,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Equal Employment Opportunity

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .